Technical Support: Difference between revisions

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If something is wrong with your PC or your PDA you will need to contact someone.  
If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support.  


As a rough guideline, if the problem is with your PC itself, logging onto your computer, or accessing the regional server, you should call the helpdesk at 940-8500.  
If your problem is with the [[CCMDB.accdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.  


If the problem is with your PDA, synching, sending or with the Access program, contact  
=== Call the helpdesk if... ===
{{:Tina Tenbergen}}
For the following problems, call the [[p:EHealth ServiceDesk]]:
If you can't reach Tina, try to contact one of the following, starting at the top.
* '''logging on''' to your computer
{{contact|Trish Ostryzniuk|TOstryzniuk|787-3055|JJ387|Data Collection Manager}}
* accessing the [[Regional Server]]
{{:Linda Hathout}}
* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
* Google Chrome (FireFox no longer supported under Windows 10)
 
=== Call CCMDB Tech support if... ===
For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:
* initial [[Laptop Setup]]
* shortcuts not working as expected
* [[CCMDB.accdb]] support
** e.g. problems [[sending]] patients
* [[News and Backup]] support
* wiki problems
 
=== Alternate contacts ===
Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]
 
Try to contact one of the following, starting at the top.
* [[p:Lisa Kaita]]
 
As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call
* [[p:Tom Fraser]]
 
== Related articles ==
{{Related Articles}}


As your very last resort, e.g. if the above have perished in a fiery car crash, you can also contact
{{:Tom Fraser}}


[[Category:IT Instructions]]
[[Category:IT Instructions]]
[[Category:eHealth]]
[[Category:IT Support | * ]]

Latest revision as of 13:30, 2023 September 26

If something is wrong with your PC or your laptop you will need to contact Technical Support.

If your problem is with the CCMDB.accdb, check Troubleshooting for steps you can take to fix the problem yourself.

Call the helpdesk if...

For the following problems, call the p:EHealth ServiceDesk:

  • logging on to your computer
  • accessing the Regional Server
  • PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
  • Google Chrome (FireFox no longer supported under Windows 10)

Call CCMDB Tech support if...

For all other problems email p:Tina Tenbergen and p:Herman Aubel. In their email they will reply-to-all so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact p:Tina Tenbergen and p:Herman Aubel since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:

Alternate contacts

Just in case both Tina and Herman get hit by a

Try to contact one of the following, starting at the top.

As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call

Related articles

Related articles:
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