Lccmdb and ldb files: Difference between revisions
→Instructions how to remove lock files: updating lock ccmdb or phi file |
|||
| Line 14: | Line 14: | ||
# get the person who is the owner to close out of any open parent program | # get the person who is the owner to close out of any open parent program | ||
# if lock file still there, get them to open and then close parent program | # if lock file still there, get them to open and then close parent program | ||
# if lock file still there, open task manager (ctrl-shift-esc), find any Microsoft Access entries, right-click, end task them (make sure you don't also have another access program open at the same time) | |||
# if lock file still there, get them to re-boot their computer | # if lock file still there, get them to re-boot their computer | ||
# if lock file still there, get them to try to delete the file manually | # if lock file still there, get them to try to delete the file manually | ||
# if lock file still there and it is on a network drive, send a ticket to the helpdesk to get the file deleted | # if lock file still there and it is on a network drive, send a ticket to the helpdesk to get the file deleted | ||
[[Category:IT Instructions]] | [[Category:IT Instructions]] | ||