Lccmdb and ldb files: Difference between revisions
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#** click on Advance tab | #** click on Advance tab | ||
#***click on Owner tab | #***click on Owner tab | ||
# get | # get the owner to '''close out of any open parent program''' | ||
# if lock file still there, get them to open and then close parent program | # if lock file still there, get them to '''open and then close parent program''' | ||
# if lock file still there, open task manager (ctrl-shift-esc), find any Microsoft Access entries, right-click, end task them (make sure you don't also have another access program open at the same time) | # if lock file still there, '''end the task''': open task manager (ctrl-shift-esc), find any Microsoft Access entries, right-click, end task them (make sure you don't also have another access program open at the same time) | ||
# if lock file still there, get them to re-boot their computer | # if lock file still there, get them to '''re-boot their computer''' | ||
# if lock file still there, get them to try to delete the file manually | # if lock file still there, get them to try to '''delete the file manually''' | ||
# if lock file still there and it is on a network drive, send a ticket to the helpdesk to get the file deleted | # if lock file still there and it is on a network drive, '''send a ticket to the helpdesk to get the file deleted''' | ||
[[Category:IT Instructions]] | [[Category:IT Instructions]] | ||