Desktop shortcuts for collection laptops: Difference between revisions

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Issues with folks losing shortcuts on desk top
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All data collection laptops should have the same shortcuts on their desktop. To make sure they are consistent, and available for all users who log onto the laptop, we use the [[Desktop install.bat]] to set them up.  
All data collection laptops should have the same shortcuts on their desktop. To make sure they are consistent, and available for all users who log onto the laptop, we use the [[Desktop install.bat]] to set them up.  
*2020_sept-4.20 - Allyson had same issue and had to spend some time finding files to put on desktop.  The desktop install.bat did not work.
*2020_Sep_09 - Laura was advise by Service Desk, that is a data collector is '''not on a laptop for 30 days or more, that they lose there desktop shortcuts to CCMDB, news and back up etc'''.....  This has been an issue for causal or other part-time staff picking up on various laptops if they have not done so withing 30 days..  Also when they run the bat file to restore shortcuts, it appear to not work either. Some have spent hours to find the files they need to do their work.
*2020_Sep_09 - Laura was advise by Service Desk, that is a data collector is '''not on a laptop for 30 days or more, that they lose there desktop shortcuts to CCMDB, news and back up etc'''.....  This has been an issue for causal or other part-time staff picking up on various laptops if they have not done so withing 30 days..  Also when they run the bat file to restore shortcuts, it appear to not work either. Some have spent hours to find the files they need to do their work.
{{DT|I tried to follow these instructions on restoring the shortcuts, but it did not work.  I ended up talking to ehealth and they have a group there who specialize in shortcuts and they were able to help me.  I referred them to this page on the wiki  to see what shortcuts we needed and they were able to fix this for me.
*Allyson had same issue on another day at STB and spend few hours trying to find files needed to do her work.  ServiceDesk called back much later to help her but she had already sorted herself out.  The bat file also did not work for her.--[[User:LKolesar|LKolesar]] 12:37, 2020 September 9}}


== Fix if any shortcuts are missing or incorrect ==
== Fix if any shortcuts are missing or incorrect ==
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* run (double-click) [[Desktop install.bat]]
* run (double-click) [[Desktop install.bat]]
{{DT|I tried to follow these instructions on restoring the shortcuts, but it did not work.  I ended up talking to ehealth and they have a group there who specialize in shortcuts and they were able to help me.  I referred them to this page on the wiki  to see what shortcuts we needed and they were able to fix this for me.
 
*Allyson had same issue on another day at STB and spend few hours trying to find files needed to do her work.  ServiceDesk called back much later to help her but she had already sorted herself out.  The bat file also did not work for her.  }}--[[User:LKolesar|LKolesar]] 12:37, 2020 September 9 (CDT)


== Shortcuts that should be present ==
== Shortcuts that should be present ==

Revision as of 16:15, 2020 September 24

All data collection laptops should have the same shortcuts on their desktop. To make sure they are consistent, and available for all users who log onto the laptop, we use the Desktop install.bat to set them up.

  • 2020_sept-4.20 - Allyson had same issue and had to spend some time finding files to put on desktop. The desktop install.bat did not work.
  • 2020_Sep_09 - Laura was advise by Service Desk, that is a data collector is not on a laptop for 30 days or more, that they lose there desktop shortcuts to CCMDB, news and back up etc..... This has been an issue for causal or other part-time staff picking up on various laptops if they have not done so withing 30 days.. Also when they run the bat file to restore shortcuts, it appear to not work either. Some have spent hours to find the files they need to do their work.


I tried to follow these instructions on restoring the shortcuts, but it did not work. I ended up talking to ehealth and they have a group there who specialize in shortcuts and they were able to help me. I referred them to this page on the wiki to see what shortcuts we needed and they were able to fix this for me.

  • Allyson had same issue on another day at STB and spend few hours trying to find files needed to do her work. ServiceDesk called back much later to help her but she had already sorted herself out. The bat file also did not work for her.--LKolesar 12:37, 2020 September 9
  • SMW


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Fix if any shortcuts are missing or incorrect

  • Open the regional server
    • use Regional Server shortcut if available and navigate to Maintenance directory
if the Regional server shortcut is missing:   
  • open a file explorer window like this: (press the windows key plus the letter E key on your keyboard)
  • paste the full address into the address bar: Regional Server\maintenance (full address: \\ad.wrha.mb.ca\WRHA\REGION\SHARED\ICU_DATA_COLLECTION\maintenance)
  • hit enter.


Shortcuts that should be present

The following are the same for all laptops

Retrieved from "https://ccmdb.kuality.ca/index.php?title=Desktop_shortcuts_for_collection_laptops&oldid=146103"