Cleaning up a failed send

Occasionally a sending will go wrong after it starts updating centralized_data.mdb but before it finishes its updates. In that case, some records will be left in centralized_data.mdb with RecordStatus "Complete". CFE checks for this when clicking the Re-connect Data button, and will give an error if there are any "complete"s.

Instructions for cleaning the data of a failed send

1. figure out why
   • Once I clicked the reconnect button and my number is not matched.

so how is this page different from Procedure when there are differences between L Log and L PHI then?

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1. • Normally failed send just resending fix the problem.

How do you figure out why it happened? What are likely scenarios here? Is this related to Procedure when there are differences between L Log and L PHI or Orphans in Centralized data.mdb?

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1. confirm that the records still exist on a collector laptop or in one of their backup's on the Regional Server.
   • if still on collector laptop: have data collector re-send the data (if the Data processor re-sends it from backup there may be Orphans in Centralized data.mdb next time the collector sends...)
   • if not on collector laptop: follow steps in Re-sending data