Cognos data not showing up in ADT tab: Difference between revisions

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(Have not heard about this in a while, is it still a problem? ~~~~)
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{{bug}}
{{bug}}


There are cases where the Cognos data doesn't show up in the [[Patient Viewer Tab Cognos ADT]] / [[Patient Viewer Tab Cognos ADT2]] when new patient data is entered. I need some more info and testing to figure out under what circumstances this happens so I can fix it.  
There are cases where the Cognos data doesn't show up in the [[Patient Viewer Tab Cognos ADT2]] when new patient data is entered. I need some more info and testing to figure out under what circumstances this happens so I can fix it.  


Next time this happens could you try the following:  
Next time this happens could you try the following:  
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{{Discuss |
{{Discuss |
* If you encounter the problem, please try the steps above and tell me what you find. I have thought several times now that I finally figured this out, but there must still be some scenarios I have not thought of. Ttenbergen 17:43, 2020 October 13 (CDT)
* If you encounter the problem, please try the steps above and tell me what you find. I have thought several times now that I finally figured this out, but there must still be some scenarios I have not thought of. Ttenbergen 17:43, 2020 October 13 (CDT)
 
** Have not heard about this in a while, is it still a problem? [[User:Ttenbergen|Ttenbergen]] 10:25, 2021 January 14 (CST)
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Revision as of 11:25, 2021 January 14


There are cases where the Cognos data doesn't show up in the Patient Viewer Tab Cognos ADT2 when new patient data is entered. I need some more info and testing to figure out under what circumstances this happens so I can fix it.

Next time this happens could you try the following:

  1. Take note of what you had just done before, e.g. entered a new patient from Cognos Admitter and not modified any data in the patient yet
  2. If there is still a “pen” () showing up on the top left side of the form, click it so it turns into a triangle. Does the Cognos data now show up?
  3. Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up?
  4. If you exit and re-enter the record, does the Cognos data show up then?
  5. Did you exclude any lines for that patient using the "exclude" button?
  • If you encounter the problem, please try the steps above and tell me what you find. I have thought several times now that I finally figured this out, but there must still be some scenarios I have not thought of. Ttenbergen 17:43, 2020 October 13 (CDT)
    • Have not heard about this in a while, is it still a problem? Ttenbergen 10:25, 2021 January 14 (CST)
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