View source for Error: Centralized data.mdb not found. Contact the main office and find out if it is off-line right now.

The following error might come up when trying to [[Sending Patients|send]]: 

[[File:Centralized data.mdb not found. Contact the main office and find out if it is off-line right now.png]]

The less likely cause is that the regional server is unavailable. Double-click the “RegionWRHA” shortcut on your desktop – if it opens then the server is there. If it doesn’t open, check your laptop’s network connection. If it is OK, call the helpdesk because it’s likely a server issue.

The more likely cause is that the database is not on the Regional Server. Outside of '''[[designated sending times]]''' the main office may take the main database off-line to work on it. If you try to send when it is off-line, you will get that message. If you get that message during designated sending times then we might have forgotten to put it back on-line. So, usually the fix will be to contact [[p:Pagasa Torres]], and when she comes in (usually at 9) she will fix it. 



[[Category:Sending]]