Difference between revisions of "Technical Support"

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=== Alternate contacts ===
 
=== Alternate contacts ===
Just in case both Tina and Herman get hit by a [[File:Milk truck.jpg|150px]]
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Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]
  
 
Try to contact one of the following, starting at the top.
 
Try to contact one of the following, starting at the top.

Latest revision as of 21:22, 2020 May 21

If something is wrong with your PC or your laptop you will need to contact Technical Support.

If your problem is with the CCMDB.accdb, check Troubleshooting for steps you can take to fix the problem yourself.

Call the helpdesk if...

For the following problems, call the p:EHealth ServiceDesk:

  • logging on to your computer
  • accessing the Regional Server
  • PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
  • Google Chrome (FireFox no longer supported under Windows 10)

Call CCMDB Tech support if...

For all other problems email p:Tina Tenbergen and p:Herman Aubel. In their email they will reply-to-all so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact p:Tina Tenbergen and p:Herman Aubel since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:

Alternate contacts

Just in case both Tina and Herman get hit by a Milk truck.png

Try to contact one of the following, starting at the top.

As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call

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