Technical Support: Difference between revisions

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* '''logging on''' to your computer

* accessing the [[Regional Server]]

* problems with Pointsec, the encryption software on the laptops

* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)

* ~~Firefox problems~~ (~~eHealth does not support~~ FireFox ~~on Window~~ 10 ~~computers.~~)

* Google Chrome (FireFox no longer supported under Windows 10)

* Google Chrome is used on Window 10 computers (not FireFox).

=== Call CCMDB Tech support if... ===

For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results.

For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:

* initial [[Laptop Setup]]

~~For example~~:

* shortcuts not working as expected

* initial [[Laptop Setup ~~| laptop~~]]

* [[CCMDB.accdb]] support

** e.g. problems [[sending]] patients

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=== Alternate contacts ===

Just in case both Tina and Herman get hit by a [[File:Milk truck.~~jpg~~|150px]]

Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]

Try to contact one of the following, starting at the top.

* [[p:~~Trish Ostryzniuk~~]]

* [[p:Lisa Kaita]]

As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call

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[[Category:IT Instructions]]

[[Category:eHealth]]

[[Category:IT Support | * ]]

@@ Line 7: / Line 7: @@
 * '''logging on''' to your computer
 * accessing the [[Regional Server]]
-* problems with Pointsec, the encryption software on the laptops
 * '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
-* Firefox problems (eHealth does not support FireFox on Window 10 computers.)
+* Google Chrome (FireFox no longer supported under Windows 10)
-* Google Chrome is used on Window 10 computers (not FireFox).
 === Call CCMDB Tech support if... ===
-For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results.
+For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:
+* initial [[Laptop Setup]]
-For example:
+* shortcuts not working as expected
-* initial [[Laptop Setup | laptop]]
 * [[CCMDB.accdb]] support
 ** e.g. problems [[sending]] patients
@@ Line 22: / Line 20: @@
 === Alternate contacts ===
-Just in case both Tina and Herman get hit by a [[File:Milk truck.jpg|150px]]
+Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]
 Try to contact one of the following, starting at the top.
-* [[p:Trish Ostryzniuk]]
+* [[p:Lisa Kaita]]
 As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call
@@ Line 36: / Line 34: @@
 [[Category:IT Instructions]]
 [[Category:eHealth]]
+[[Category:IT Support | * ]]