Technical Support: Difference between revisions

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If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support.

== [[~~EHealth ServiceDesk~~]] ==

If your problem is with the [[CCMDB.accdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.

~~For everything '''except'''~~ [[~~Laptop Setup | laptop~~]] ~~problems or problems with~~ the ~~Access send program [[CCMDB~~.~~mdb]]~~, call the [[EHealth ServiceDesk]]~~. For example, call them for problems with the following~~:

=== Call the helpdesk if... ===

For the following problems, call the [[p:EHealth ServiceDesk]]:

* '''logging on''' to your computer

* accessing the [[Regional Server]]

* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)

** one of the reasons we went from PDAs to laptops is that the laptops are actually supported ~~by eHealth, meaning you have 24/7 access to help~~

* Google Chrome (FireFox no longer supported under Windows 10)

== [[Laptop Setup ~~| laptop~~]] / [[CCMDB.~~mdb~~]] support ==

=== Call CCMDB Tech support if... ===

~~Contact '''~~[[~~Tina Tenbergen~~]]~~'''~~

For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:

* initial [[Laptop Setup]]

* shortcuts not working as expected

* [[CCMDB.accdb]] support

** e.g. problems [[sending]] patients

* [[News and Backup]] support

* wiki problems

~~For example, if the problem is with the Access send program, i.e. after you enter the tasty password or during sending, contact~~ [[~~Tina Tenbergen~~]].

=== Alternate contacts ===

Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]

~~=== Alternate contacts ===~~

Try to contact one of the following, starting at the top.

~~If you can't reach Tina, try~~ to contact one of the following, starting at the top.

* [[p:Lisa Kaita]]

* [[~~Trish Ostryzniuk~~]]

* [[~~Linda Hathout~~]]

As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call

* [[p:Tom Fraser]]

== Related articles ==

~~As your very last resort, e.g. if the above have perished in a fiery car crash, you can also contact~~

* [[Tom Fraser]]

[[Category:IT Instructions]]

[[Category:eHealth]]

[[Category:IT Support | * ]]

@@ Line 1: / Line 1: @@
 If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support.
-== [[EHealth ServiceDesk]] ==
+If your problem is with the [[CCMDB.accdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.
-For everything '''except''' [[Laptop Setup | laptop]] problems or problems with the Access send program [[CCMDB.mdb]], call the [[EHealth ServiceDesk]]. For example, call them for problems with the following:
+=== Call the helpdesk if... ===
+For the following problems, call the [[p:EHealth ServiceDesk]]:
 * '''logging on''' to your computer
 * accessing the [[Regional Server]]
 * '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
-** one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help
+* Google Chrome (FireFox no longer supported under Windows 10)
-== [[Laptop Setup | laptop]] / [[CCMDB.mdb]] support ==
+=== Call CCMDB Tech support if... ===
-Contact '''[[Tina Tenbergen]]'''
+For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:
+* initial [[Laptop Setup]]
+* shortcuts not working as expected
+* [[CCMDB.accdb]] support
+** e.g. problems [[sending]] patients
+* [[News and Backup]] support
+* wiki problems
-For example, if the problem is with the Access send program, i.e. after you enter the tasty password or during sending, contact [[Tina Tenbergen]].
+=== Alternate contacts ===
+Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]
-=== Alternate contacts ===
+Try to contact one of the following, starting at the top.
-If you can't reach Tina, try to contact one of the following, starting at the top.
+* [[p:Lisa Kaita]]
-* [[Trish Ostryzniuk]]
-* [[Linda Hathout]]
+As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call
+* [[p:Tom Fraser]]
+== Related articles ==
+{{Related Articles}}
-As your very last resort, e.g. if the above have perished in a fiery car crash, you can also contact
-* [[Tom Fraser]]
 [[Category:IT Instructions]]
+[[Category:eHealth]]
+[[Category:IT Support | * ]]