Technical Support: Difference between revisions

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If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support.

If your problem is with the [[CCMDB.~~mdb~~]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.

If your problem is with the [[CCMDB.accdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.

=== Call the helpdesk if... ===

For the following problems, call the [[EHealth ServiceDesk]]:

For the following problems, call the [[p:EHealth ServiceDesk]]:

* '''logging on''' to your computer

* accessing the [[Regional Server]]

* problems with Pointsec, the encryption software on the laptops

* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)

* ~~Firefox problems~~ (~~eHealth supports~~ FireFox ~~now~~)

* Google Chrome (FireFox no longer supported under Windows 10)

=== Call CCMDB Tech support if... ===

For all other problems '''email''' [[Tina Tenbergen]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[Tina Tenbergen]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results.

For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:

~~For example~~:

* initial [[Laptop Setup]]

* initial [[Laptop Setup ~~| laptop~~]]

* shortcuts not working as expected

* [[CCMDB.~~mdb~~]] support

* [[CCMDB.accdb]] support

** e.g. problems sending patients

** e.g. problems [[sending]] patients

* [[News and Backup]] support

* wiki problems

=== Alternate contacts ===

Just in case Tina ~~gets~~ hit by a [[File:Milk truck.~~jpg~~|150px]]

Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]

~~If you can't reach Tina, try~~ to contact one of the following, starting at the top.

Try to contact one of the following, starting at the top.

* [[~~Trish Ostryzniuk~~]]

* [[p:Lisa Kaita]]

As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call

* [[p:Tom Fraser]]

== Related articles ==

~~As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call~~

* [[Tom Fraser]]

[[Category:IT Instructions]]

[[Category:eHealth]]

[[Category:IT Support | * ]]

@@ Line 1: / Line 1: @@
 If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support.
-If your problem is with the [[CCMDB.mdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.
+If your problem is with the [[CCMDB.accdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.
 === Call the helpdesk if... ===
-For the following problems, call the [[EHealth ServiceDesk]]:
+For the following problems, call the [[p:EHealth ServiceDesk]]:
 * '''logging on''' to your computer
 * accessing the [[Regional Server]]
-* problems with Pointsec, the encryption software on the laptops
 * '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
-* Firefox problems (eHealth supports FireFox now)
+* Google Chrome (FireFox no longer supported under Windows 10)
 === Call CCMDB Tech support if... ===
-For all other problems '''email''' [[Tina Tenbergen]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[Tina Tenbergen]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results.
+For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:
-For example:
+* initial [[Laptop Setup]]
-* initial [[Laptop Setup | laptop]]
+* shortcuts not working as expected
-* [[CCMDB.mdb]] support
+* [[CCMDB.accdb]] support
-** e.g. problems sending patients
+** e.g. problems [[sending]] patients
 * [[News and Backup]] support
 * wiki problems
 === Alternate contacts ===
-Just in case Tina gets hit by a [[File:Milk truck.jpg|150px]]
+Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]
-If you can't reach Tina, try to contact one of the following, starting at the top.
+Try to contact one of the following, starting at the top.
-* [[Trish Ostryzniuk]]
+* [[p:Lisa Kaita]]
+As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call
+* [[p:Tom Fraser]]
+== Related articles ==
+{{Related Articles}}
-As your very last resort, e.g. if the above have all perished while attempting to capture  meteorites (a side job).........call
-* [[Tom Fraser]]
 [[Category:IT Instructions]]
 [[Category:eHealth]]
+[[Category:IT Support | * ]]