Cognos data not showing up in ADT tab: Difference between revisions
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Ttenbergen (talk | contribs) No new reports about this after 2020-10-13 so removing discussion and assuming fixed. |
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{{bug}} | {{fixed bug}} | ||
There are cases where the Cognos data doesn't show up in the | There are cases where the Cognos data doesn't show up in the [[Patient Viewer Tab Cognos ADT2]] when new patient data is entered. I need some more info and testing to figure out under what circumstances this happens so I can fix it. | ||
Next time this happens could you try the following: | Next time this happens could you try the following: | ||
# Take note of what you had just done before, e.g. entered a new patient from [[ | # Take note of what you had just done before, e.g. entered a new patient from [[CSS]] and not modified any data in the patient yet | ||
# If there is still a “pen” ([[File:Access Editing.png]]) showing up on the top left side of the form, click it so it turns into a triangle. Does the Cognos data now show up? | # If there is still a “pen” ([[File:Access Editing.png]]) showing up on the top left side of the form, click it so it turns into a triangle. Does the Cognos data now show up? | ||
# Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up? | # Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up? | ||
| Line 10: | Line 10: | ||
# Did you exclude any lines for that patient using the [["exclude" button]]? | # Did you exclude any lines for that patient using the [["exclude" button]]? | ||
* If you encounter the problem, please try the steps above and tell me what you find. I have thought several times now that I finally figured this out, but there must still be some scenarios I have not thought of. Ttenbergen 17:43, 2020 October 13 (CDT) | * If you encounter the problem, please try the steps above and tell me what you find. I have thought several times now that I finally figured this out, but there must still be some scenarios I have not thought of. Ttenbergen 17:43, 2020 October 13 (CDT) | ||
** Have not heard about this in a while, is it still a problem? [[User:Ttenbergen|Ttenbergen]] 10:25, 2021 January 14 (CST) | |||
*** No new reports about this after 2020-10-13 so removing discussion and assuming fixed. [[User:Ttenbergen|Ttenbergen]] 12:12, 2021 February 11 (CST) | |||
== Related articles == | == Related articles == | ||
Latest revision as of 12:12, 11 February 2021
There are cases where the Cognos data doesn't show up in the Patient Viewer Tab Cognos ADT2 when new patient data is entered. I need some more info and testing to figure out under what circumstances this happens so I can fix it.
Next time this happens could you try the following:
- Take note of what you had just done before, e.g. entered a new patient from CSS and not modified any data in the patient yet
- If there is still a “pen” (
) showing up on the top left side of the form, click it so it turns into a triangle. Does the Cognos data now show up? - Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up?
- If you exit and re-enter the record, does the Cognos data show up then?
- Did you exclude any lines for that patient using the "exclude" button?
- If you encounter the problem, please try the steps above and tell me what you find. I have thought several times now that I finally figured this out, but there must still be some scenarios I have not thought of. Ttenbergen 17:43, 2020 October 13 (CDT)
- Have not heard about this in a while, is it still a problem? Ttenbergen 10:25, 2021 January 14 (CST)
- No new reports about this after 2020-10-13 so removing discussion and assuming fixed. Ttenbergen 12:12, 2021 February 11 (CST)
- Have not heard about this in a while, is it still a problem? Ttenbergen 10:25, 2021 January 14 (CST)
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