Technical Support: Difference between revisions

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If something is wrong with your PC or your ~~PDA~~ you will need to contact ~~someone~~.

If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support.

~~As a rough guideline, if the~~ problem is with ~~your PC itself, logging onto your computer, or accessing~~ the ~~regional server~~, you ~~should call~~ the ~~helpdesk at 940-8500~~.

If your problem is with the [[CCMDB.accdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.

If the ~~problem is with~~ your ~~PDA~~, ~~synching~~, ~~sending~~ or with the ~~Access program~~, contact

=== Call the helpdesk if... ===

For the following problems, call the [[p:EHealth ServiceDesk]]:

~~If you can't reach~~ Tina~~, try~~ to contact one of the following, starting at the top.

* '''logging on''' to your computer

* accessing the [[Regional Server]]

{{:~~Linda Hathout}}~~

* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)

{{:~~Tom Fraser}}~~

* Google Chrome (FireFox no longer supported under Windows 10)

=== Call CCMDB Tech support if... ===

For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:

* initial [[Laptop Setup]]

* shortcuts not working as expected

* [[CCMDB.accdb]] support

** e.g. problems [[sending]] patients

* [[News and Backup]] support

* wiki problems

=== Alternate contacts ===

Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]

Try to contact one of the following, starting at the top.

* [[p:Lisa Kaita]]

As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call

* [[p:Tom Fraser]]

== Related articles ==

[[Category:IT Instructions]]

[[Category:eHealth]]

[[Category:IT Support | * ]]

@@ Line 1: / Line 1: @@
-If something is wrong with your PC or your PDA you will need to contact someone.
+If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support.
-As a rough guideline, if the problem is with your PC itself, logging onto your computer, or accessing the regional server, you should call the helpdesk at 940-8500.
+If your problem is with the [[CCMDB.accdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.
-If the problem is with your PDA, synching, sending or with the Access program, contact
+=== Call the helpdesk if... ===
-{{:Tina Tenbergen}}
+For the following problems, call the [[p:EHealth ServiceDesk]]:
-If you can't reach Tina, try to contact one of the following, starting at the top.
+* '''logging on''' to your computer
-{{:Trish Ostryzniuk}}
+* accessing the [[Regional Server]]
-{{:Linda Hathout}}
+* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
-{{:Tom Fraser}}
+* Google Chrome (FireFox no longer supported under Windows 10)
+=== Call CCMDB Tech support if... ===
+For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:
+* initial [[Laptop Setup]]
+* shortcuts not working as expected
+* [[CCMDB.accdb]] support
+** e.g. problems [[sending]] patients
+* [[News and Backup]] support
+* wiki problems
+=== Alternate contacts ===
+Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]
+Try to contact one of the following, starting at the top.
+* [[p:Lisa Kaita]]
+As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call
+* [[p:Tom Fraser]]
+== Related articles ==
+{{Related Articles}}
+[[Category:IT Instructions]]
+[[Category:eHealth]]
+[[Category:IT Support | * ]]