Cognos data not showing up in ADT tab: Difference between revisions
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Ttenbergen (talk | contribs) new bug description and troubleshooting page. |
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Next time this happens could you try the following: | Next time this happens could you try the following: | ||
# Take note of what you had just done before, e.g. entered a new patient from [[Cognos Admitter]] and not modified any data in the patient yet | # Take note of what you had just done before, e.g. entered a new patient from [[Cognos Admitter]] and not modified any data in the patient yet | ||
# If there is still a “pen” ([[File:Access Editing.png]]) showing up, click it so it turns into a triangle. Does the Cognos data now show up? | # If there is still a “pen” ([[File:Access Editing.png]]) showing up on the top left side of the form, click it so it turns into a triangle. Does the Cognos data now show up? | ||
# Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up? | # Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up? | ||
# If you exit and re-enter the record, does the Cognos data show up then? | # If you exit and re-enter the record, does the Cognos data show up then? | ||
# Did you exclude any lines for that patient using the [["exclude" button]]? | |||
{{Discuss | | {{Discuss | | ||
Revision as of 16:48, 13 October 2020
There are cases where the Cognos data doesn't show up in the Patient Viewer Tab Cognos ADT when new patient data is entered. I need some more info and testing to figure out under what circumstances this happens so I can fix it.
Next time this happens could you try the following:
- Take note of what you had just done before, e.g. entered a new patient from Cognos Admitter and not modified any data in the patient yet
- If there is still a “pen” (
) showing up on the top left side of the form, click it so it turns into a triangle. Does the Cognos data now show up? - Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up?
- If you exit and re-enter the record, does the Cognos data show up then?
- Did you exclude any lines for that patient using the "exclude" button?
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