TISS28 Form Scanning: Difference between revisions

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=== Scanning problems ===

*2016_April_15: Since Dec 2015, Pagasa is using the glass on scanner rather than document feed particularly for TISS most of the days filled. (having to flip over pages manually one by one). This takes more time to scan TISS forms however, this produces better quality of scans, they are not crooked, and she has less problems with Teleform reading crooked scans and then having to rescan. Perhaps when we lease newer fax/printer/scanner, find one with more reliable document feed? - [[User:TOstryzniuk|Trish Ostryzniuk]] 16:52, 2016 April 15 (CDT)

** We discussed that Pagasa would start by contacting the helpdesk about this to confirm the scanner is working as well as it can. If that does not improve the situation, we can test the model Accuro uses, would need to coordinate with Kym Morris. Also asked Pagasa to show me next time a form is not scanned straight so we can check on the interface in Teleform to see if there are different ways to use. Finally, we have a new version of Teleform that needs to be installed, maybe it will cope better with bad scans. Ttenbergen 11:26, 2016 April 18 (CDT)

** We discussed that Pagasa would start by contacting the helpdesk about this to confirm the scanner is working as well as it can.

***2016_April_19: eHealth came by. They will contact vendor to look at and if document feed roller needs to be replaced.

***2016_April_19: vendor to pick up part and come by office today.[[User:TOstryzniuk|Trish Ostryzniuk]] 12:32, 2016 April 19 (CDT)

****If that does not improve the situation, we can test the model Accuro uses, would need to coordinate with Kym Morris.

*Also asked Pagasa to show me next time a form is not scanned straight so we can check on the interface in Teleform to see if there are different ways to use.

*Finally, we have a new version of Teleform that needs to be installed, maybe it will cope better with bad scans. Ttenbergen 11:26, 2016 April 18 (CDT)

===Start Date===

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 === Scanning problems ===
 *2016_April_15:  Since Dec 2015, Pagasa is using the glass on scanner rather than document feed particularly for TISS most of the days filled.    (having to flip over pages manually one by one).   This takes more time to scan TISS forms however,  this produces better quality of scans, they are not crooked, and she has less problems with Teleform reading crooked scans and then having to rescan.   Perhaps when we lease newer fax/printer/scanner, find one with more reliable document feed? - [[User:TOstryzniuk|Trish Ostryzniuk]] 16:52, 2016 April 15 (CDT)
-** We discussed that Pagasa would start by contacting the helpdesk about this to confirm the scanner is working as well as it can. If that does not improve the situation, we can test the model Accuro uses, would need to coordinate with Kym Morris. Also asked Pagasa to show me next time a form is not scanned straight so we can check on the interface in Teleform to see if there are different ways to use. Finally, we have a new version of Teleform that needs to be installed, maybe it will cope better with bad scans. Ttenbergen 11:26, 2016 April 18 (CDT)
+** We discussed that Pagasa would start by contacting the helpdesk about this to confirm the scanner is working as well as it can.
+***2016_April_19: eHealth came by.  They will contact vendor to look at and if document feed roller needs to be replaced.
+***2016_April_19: vendor to pick up part and come by office today.[[User:TOstryzniuk|Trish Ostryzniuk]] 12:32, 2016 April 19 (CDT)
+****If that does not improve the situation, we can test the model Accuro uses, would need to coordinate with Kym Morris.
+*Also asked Pagasa to show me next time a form is not scanned straight so we can check on the interface in Teleform to see if there are different ways to use.
+*Finally, we have a new version of Teleform that needs to be installed, maybe it will cope better with bad scans. Ttenbergen 11:26, 2016 April 18 (CDT)
 ===Start Date===