Main office scanning problems: Difference between revisions

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*2016_April_15: Since Dec 2015, Pagasa is using the glass on scanner rather than document feed particularly for TISS most of the days filled. (having to flip over pages manually one by one to do this). This takes more time to scan TISS forms however, this produces better quality of scans, they are not crooked, and she has less problems with Teleform reading crooked scans and then having to rescan. Perhaps we can obtain different fax/printer/scanner, find one with more reliable document feed suitable? - [[User:TOstryzniuk|Trish Ostryzniuk]] 16:52, 2016 April 15 (CDT)

** We discussed that Pagasa would start by contacting the helpdesk about this to confirm the scanner is working as well as it can.

***2016_April_19: eHealth came by. They will contact vendor to look at and if document feed roller needs to be replaced.

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****Note; Pagasa's feedback is that this solution is nto suitable to workflow, as she will be running in and out of office often, even just to rescan a form. it would be very disruptive to her other daily Task that she must do.

*Also asked Pagasa to show '''Tina''' next time a form is not scanned straight so we can check on the interface in Teleform to see if there are different ways to use.

*Finally, we have a new version of Teleform that needs to be installed, maybe it will cope better with bad scans. Ttenbergen 11:26, 2016 April 18 (CDT)

**2016_Dec_29 - scanning is misaligning. Pick up long dirty streaks from roller. During vacation break Sheila Rusnak had to scan forms on flatbed one by one because too many were miss read by Teleform. ServiceDesk came by 2017_Jan-5: nothing done. Streaking on scanned forms gone. Resolved for now. [[User:TOstryzniuk|Trish Ostryzniuk]] 16:53, 2017 January 13 (CST)

[[Category:Data Processing]]

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 {{Fixed bug}}
-*2016_April_15:  Since Dec 2015, Pagasa is using the glass on scanner rather than document feed particularly for TISS most of the days filled.    (having to flip over pages manually one by one to do this).   This takes more time to scan TISS forms however,  this produces better quality of scans, they are not crooked, and she has less problems with Teleform reading crooked scans and then having to rescan.   Perhaps we can obtain different fax/printer/scanner, find one with more reliable document feed suitable? - [[User:TOstryzniuk|Trish Ostryzniuk]] 16:52, 2016 April 15 (CDT)
+*2016_April_15:  Since Dec 2015, Pagasa is using the glass on scanner rather than document feed particularly for TISS most of the days filled.    (having to flip over pages manually one by one to do this).   This takes more time to scan TISS forms however, this produces better quality of scans, they are not crooked, and she has less problems with Teleform reading crooked scans and then having to rescan.   Perhaps we can obtain different fax/printer/scanner, find one with more reliable document feed suitable? - [[User:TOstryzniuk|Trish Ostryzniuk]] 16:52, 2016 April 15 (CDT)
 ** We discussed that Pagasa would start by contacting the helpdesk about this to confirm the scanner is working as well as it can.
 ***2016_April_19: eHealth came by.  They will contact vendor to look at and if document feed roller needs to be replaced.
@@ Line 8: / Line 8: @@
 ****Note; Pagasa's feedback is that this solution is nto suitable to workflow, as she will be running in and out of office often, even just to rescan a form. it would be very disruptive to her other daily Task that she must do.
 *Also asked Pagasa to show '''Tina''' next time a form is not scanned straight so we can check on the interface in Teleform to see if there are different ways to use.
-*Finally, we have a new version of Teleform that needs to be installed, maybe it will cope better with bad scans. Ttenbergen 11:26, 2016 April 18 (CDT)
 **2016_Dec_29 - scanning is misaligning. Pick up long dirty streaks from roller. During vacation break Sheila Rusnak had to scan forms on flatbed one by one because too many were miss read by Teleform.   ServiceDesk came by 2017_Jan-5: nothing done.  Streaking on scanned forms gone.  Resolved for now. [[User:TOstryzniuk|Trish Ostryzniuk]] 16:53, 2017 January 13 (CST)
 [[Category:Data Processing]]