Regional Server: Difference between revisions

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=== 2 - Call the [[eHealth ServiceDesk]] ===

* '''If a PC reboot does not fix your access to the regional server, call the [[eHealth ServiceDesk]]'''. It could be either a problem with the server itself or with the network connection to the server (the latter is common at [[:Category:Concordia Hospital Office | Concordia]]). [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].

* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''. It could be either a problem with the server itself or with the network connection to the server (the latter is common at [[:Category:Concordia Hospital Office | Concordia]]). [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].

** when you talk to the helpdesk, make sure you '''don't call it "Twister"''' to avoid confusion

** tell the helpdesk that "this is '''not a mapping issue''' because we access the server using the '''UNC name'''"

** if the server is running fine, and the network connection of your location to the rest of the WRHA is up, then the problem might be with the way your account is set up; the help desk might they want to check how access rights should be set up, refer them to the instructions to set up a data collector, as written by '''Sandy Kroeger''' from eHealth.

@@ Line 11: / Line 11: @@
 === 2 - Call the [[eHealth ServiceDesk]] ===
-* '''If a PC reboot does not fix your access to the regional server, call the [[eHealth ServiceDesk]]'''. It could be either a problem with the server itself or with the network connection to the server (the latter is common at [[:Category:Concordia Hospital Office | Concordia]]). [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].
+* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''. It could be either a problem with the server itself or with the network connection to the server (the latter is common at [[:Category:Concordia Hospital Office | Concordia]]). [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].
-** when you talk to the helpdesk, make sure you '''don't call it "Twister"''' to avoid confusion
 ** tell the helpdesk that "this is '''not a mapping issue''' because we access the server using the '''UNC name'''"
 ** if the server is running fine, and the network connection of your location to the rest of the WRHA is up, then the problem might be with the way your account is set up; the help desk might they want to check how access rights should be set up, refer them to the instructions to set up a data collector, as written by '''Sandy Kroeger''' from eHealth.