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Regional Server: Difference between revisions

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The [[CCMDB.mdb]] and our sent data are located on the '''Regional Server''' which is at STB.  
The [[CCMDB.accdb]] and our sent data are located on the '''Regional Server'''  
* \\ad.wrha.mb.ca\wrha\REGION\Shared\ICU_DATA_COLLECTION
There is a shortcut on all laptop desktops called "Regional Server" - please leave it called so all laptops are the same and covering collectors know what to look for.


==How to make a Shortcut ==
'''''If you still have the old "Regional Server" shortcut please delete it.'''''
All PCs in the Critical Care and Medicine Database Program should have a shortcut to the regional server on their desktop. Here are the instructions to make a new one if one has gone missing.
# find an empty spot on the desktop and right-click
# mouse to "New", then click on "Shortcut"
# copy and paste the '''[[#Server / Share names |full name of the Regional Server]]''' as per below into the "Type the location of the item" line and click "Next"
# type "Regional Server" into the "Type a name for this shortcut" line and click "Finish"


== Troubleshooting Regional Server ==
== Troubleshooting Regional Server ==
If you can't access the regional server, ie the shortcut on your desktop doesnt' get you there, then:
=== 1 - Reboot ===
=== 1 - Reboot ===
* If you can't access the regional server, the first thing to try is to re-boot.  
* If you can't access the regional server, the first thing to try is to re-boot.  
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=== 2 - Call the [[eHealth ServiceDesk]] ===
=== 2 - Call the [[eHealth ServiceDesk]] ===
* '''If a PC reboot does not fix your access to the regional server, call the [[eHealth ServiceDesk]]'''. It could be either a problem with the server itself or with the network connection to the server (the latter is common at [[:Category:Concordia Hospital Office | Concordia]]). [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].
* The most common reason not to be able to access the regional server is something going wrong during the login process. Usually a re-boot will fix this.
** Make sure you '''don't call it "Twister"''' to avoid confusion.
* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''. [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].  
** tell the helpdesk that "this is '''not a mapping issue''' because we access the server using the '''UNC name'''"
** tell the helpdesk that "this is '''not a mapping issue''' because we access the server using the '''UNC name'''"
** if they want to check how access rights should be set up, refer them to the isntructions to set up a data collector, as written by '''Sandy Kroeger''' from eHealth.
** if the server is running fine, and the network connection of your location to the rest of the WRHA is up, then the problem might be with the way your account is set up; the help desk might they want to check how access rights should be set up, refer them to the instructions to set up a Regional data collector, as written by '''[[Sandy Kroeger]]''' from eHealth.


== Legacy Server / Share name ==
== Requesting Access to the Regional Server ==  
The Regional Server used to be accessed as:
see [[Setting up a New Data Collector]]
#'''\\sbghnwfs0102.ad.wrha.mb.ca\NSSVOL1\shared\icu_Data_Collection\'''
 
#'''\\sbghnwfs0102\nssvol1\shared\icu_Data_Collection\'''
== What if I am missing the shortcut ==
#*A lot of locations are still set up with as item 2 above.
see [[Desktop install.bat]]
#**The version without the domain name was causing problems, especially at the Vic. I will try to replace the shortcuts and settings in CCMDB.mdb over the next little while. [[User:Ttenbergen|Ttenbergen]] 13:53, 5 November 2010 (CDT)
{{Discussion}}
#***what is the domain name? Is that ad.wrha.mb?--[[User:TOstryzniuk|TOstryzniuk]] 16:54, 9 November 2010 (CST)


==Desktop computers at HSC==
== Regional Server Dependencies ==
At HSC there are two desktop computers in use to allow access to Email, Wiki and Kea which is not available via the [[Laptop Setup | laptop]] computers.
If the Regional Server changes locations all the automation accessing it needs to be updated:
*the collectors at HSC use a "shared password" to log into the network when using the desktops computers.
* [[CCMDB.accdb]] - should be single location fix in in function regional_server now
** this is being phased out as of 2010-11 [[User:Ttenbergen|Ttenbergen]] 13:53, 5 November 2010 (CDT)
* [[News and Backup]] batch file
* desktop shortcuts (see [[Laptop Setup]] for more info)
* Pagasa's [[:Category: Batch Files]]
* [[CCMDB Cleaner.mdb]]


*to retrieve emails, a HSC collector must log into the DESKTOP computer using the "shared password", click on the shortcut to go to:  [https://webmail.hsc.mb.ca HSC Webmail], and use their own user name and password to log into their email.
== Related Articles ==
{{Related Articles}}


*It is now possible to access the regional server from HSC directly as at the other hospitals, but this is generally slower.........
== Legacy Info ==
{{Collapsable
| always=Legacy Info
| full=
=== old regional server sbghnwfs0102 ===
Until 2012-08 we used a different regional server. After we had ongoing difficulties connecting to it eHealth moved us over to a new one. The old one was
* \\sbghnwfs0102.ad.wrha.mb.ca\NSSVOL1\shared\icu_Data_Collection\


== Requesting Access to the Regional Server ==
Moving to Regional Server will discontinue using [[#Twister]] altogether, so please ensure you don't refer to Twister after this is implemented.
see [[Setting up a New Data Collector]]
 
The old regional server was hosted at StBoniface; I don't think the new one is.


== Support ==
==== Migration Checklist ====
The Regional Server is currently maintained by [[Lorne Mansky]] from eHealth. If there are problems accessing the regional server, contact the [[eHealth ServiceDesk]], and they will generate a work order for Lorne.
* ensure all have access; checklist is at {{Regionalserver|zzzchecklist.txt}}
* update [[Net use reg srv.bat]] (done, now maps to R: as well in case anyone had that hard-coded to the old regional server; needs to be rolled out with rest)
* change how regional server is accessed by [[CCMDB.accdb]]
** linked tables - done
** sending - done
* fix desktop shortcuts (output, timecards and supply order) (delete old ones) (this may be complicated by the fact that some collectors have renamed theirs)
** updated output folder, work hours and ordering shortcuts
* [[News and backup]] batch file - make part of copy bat and download new one
** updated both batstart.bat and backup.bat; new backup.bat will be rolled out automatically and new and cleaned up batstart.bat will be used in future installs. Shortcut should work with old batstart.bat.
* added following to backup.bat:
** make the batch file copy the new, fixed shortcuts
** make the batch file copy the new [[Net use reg srv.bat]]
* roll-over tested [[User:Ttenbergen|Ttenbergen]] 17:03, 2012 August 31 (CDT)
* emptied old regional server except for what is needed for roll-over, put a shortcut to new one instead of old content
* set up roll-over to run at next news-and-backup [[User:Ttenbergen|Ttenbergen]] 17:03, 2012 August 31 (CDT)


== Legacy Info ==
=== Twister ===
=== Twister ===
CCMDB staff at HSC will sometimes refer to the '''Regional Server''' as "Twister". This is because HSC used to require a "door" (a gateway) with the sign "Twister" to access the '''Regional Server'''. However, this door also leads elsewhere (which might confuse the help desk), and the door is not used from other locations (which might confuse data collectors).  
CCMDB staff at HSC will sometimes refer to the '''Regional Server''' as "Twister". This is because HSC used to require a "door" (a gateway) with the sign "Twister" to access the '''Regional Server'''. However, this door also leads elsewhere (which might confuse the help desk), and the door is not used from other locations (which might confuse data collectors).  
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The actual address was ''\\Twister\icu\''
The actual address was ''\\Twister\icu\''


=== Server name usage prior to changing to fully qualified domain name (FQDN) ===
The Regional Server used to be accessed as:
::\\sbghnwfs0102\nssvol1\shared\icu_Data_Collection\
A lot of locations are still set up with this link. However, notably at the Vic this set-up no longer works. All new laptops will be set up with the new address, \\sbghnwfs0102.ad.wrha.mb.ca\NSSVOL1\shared\icu_Data_Collection\, which includes the domain name ".ad.wrha.mb.ca". The full address should work everywhere, but wherever there is no problem this is not an urgent thing to change.


=== 2010-08-20 Post-PDA Archiving ===
=== 2010-08-20 Post-PDA Archiving ===
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* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\VAP_CLI_audit
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\VAP_CLI_audit
** Whole directory, there had been no updates to this since Oct 09
** Whole directory, there had been no updates to this since Oct 09
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\ccmis_backup_CSRP  
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\ccmis_backup_CSRP
** whole directory, no idea why it was even there…
** whole directory, no idea why it was even there…
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\DATA_CLEANING_for_SITES
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\DATA_CLEANING_for_SITES
** whole directory, no idea why it was even there…
** whole directory, no idea why it was even there…
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\ICU stuff  
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\ICU stuff
** Whole directory, there had been no updates to this since Dec 09
** Whole directory, there had been no updates to this since Dec 09
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\MOVE Madness VIC
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\MOVE Madness VIC
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* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\Output
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\Output
** Gra\audit backups folder, StB\audit backups and copy of audit file folder, and EditsCardiac.xls and STB cooling_arrest audit.xls files, test folder contents (deleted), Vic TESTs July 2009 and VIC tests July_2009 folders, 2 NEW_Med Worksheet data collection Nov 2007.xls file, HSC audit backups folder, files Copy of TASKS_1.MDB, Copy of TmpV2_1.mdb, Copy of PDA_Pending.mdb, deleted to shortcuts to the wiki from this directory as well
** Gra\audit backups folder, StB\audit backups and copy of audit file folder, and EditsCardiac.xls and STB cooling_arrest audit.xls files, test folder contents (deleted), Vic TESTs July 2009 and VIC tests July_2009 folders, 2 NEW_Med Worksheet data collection Nov 2007.xls file, HSC audit backups folder, files Copy of TASKS_1.MDB, Copy of TmpV2_1.mdb, Copy of PDA_Pending.mdb, deleted to shortcuts to the wiki from this directory as well
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\STB_UPDATES\Dec 1.09 UPDATED at STB  
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\STB_UPDATES\Dec 1.09 UPDATED at STB
** Audit, Dec 1.09 UPDATED at STB, Laura, X_OTHER_STB
** Audit, Dec 1.09 UPDATED at STB, Laura, X_OTHER_STB
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\Documents
* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\Documents
** versions
** versions
}}


[[Category:IT Instructions]]
[[Category:IT Instructions]]
[[Category:eHealth]]
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