Regional Server: Difference between revisions

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The [[CCMDB.~~mdb~~]] and our sent data are located on the '''Regional Server'''

The [[CCMDB.accdb]] and our sent data are located on the '''Regional Server'''

* \\ad.wrha.mb.ca\wrha\REGION\Shared\ICU_DATA_COLLECTION

There is a shortcut on all laptop desktops called "~~RegionWRHA~~" - please leave it called so all laptops are the same and covering collectors know what to look for.

There is a shortcut on all laptop desktops called "Regional Server" - please leave it called so all laptops are the same and covering collectors know what to look for.

'''''If you still have the old "Regional Server" shortcut please delete it.'''''

== Troubleshooting Regional Server ==

If you can't access the regional server, ie the shortcut on your desktop doesnt' get you there, then:

=== 1 - Reboot ===

* If you can't access the regional server, the first thing to try is to re-boot.

** The most common reason not to be able to access the regional server is something going wrong during the login process. Usually a re-boot will fix this.

=== 2 - ~~A potential security concern has been identified ===~~

=== 2 - Call the [[eHealth ServiceDesk]] ===

* If in the process of sending your receive a Microsoft Access Security Notice like this one: it could be because the Windows registry settings that creates a trust relationship to the ICU_DATA_COLLECTION network directory has become corrupted.

[[~~File:MASN.png~~]]

* The Service Desk is familiar with the issue.

** Contact info in case it happens:

** Brandon Deamel: BDeamel@manitoba-ehealth.ca

** Nelson Reis: nreis@manitoba-ehealth.ca

* All data collectors (users) belong to a group called: REG_RDAT_REGION_ICU_DATA_COLLECTION

* All laptops used to collect CCMDB data belong to a group called: "CCMDB LAPTOPS"

* All the settings that generate a trust relationship between Microsoft Access/Windows and the network directory that holds the data collected () are applied via a Group Policy called "WRK_ICFG_REG_CCMDB Laptops" that gets applied and/or updated every time the computer logs into the WRHA network (as long as the computer is connected to the network at the moment of logging in).

* The most common reason not to be able to access the regional server is something going wrong during the login process. Usually a re-boot will fix this.

* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''. [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].

~~=== 3 - Call the [[eHealth ServiceDesk]] ===~~

* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''~~. It could be either a problem with the server itself or with the network connection to the server (the latter is common at [[:Category:Concordia Hospital Office | Concordia]])~~. [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].

** tell the helpdesk that "this is '''not a mapping issue''' because we access the server using the '''UNC name'''"

** if the server is running fine, and the network connection of your location to the rest of the WRHA is up, then the problem might be with the way your account is set up; the help desk might they want to check how access rights should be set up, refer them to the instructions to set up a Regional data collector, as written by '''[[Sandy Kroeger]]''' from eHealth.

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== Regional Server Dependencies ==

If the Regional Server changes locations all the automation accessing it needs to be updated:

* [[CCMDB.~~mdb~~]] - should be single location fix in in function regional_server now

* [[CCMDB.accdb]] - should be single location fix in in function regional_server now

* [[News and Backup]] batch file

* desktop shortcuts (see [[Laptop Setup]] for more info)

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* [[CCMDB Cleaner.mdb]]

~~'''Anything below here is legacy information only! '''~~

== Related Articles ==

== Legacy Info ==

{{Collapsable

| always=Legacy Info

| full=

=== old regional server sbghnwfs0102 ===

Until 2012-08 we used a different regional server. After we had ongoing difficulties connecting to it eHealth moved us over to a new one. The old one was

* \\sbghnwfs0102.ad.wrha.mb.ca\NSSVOL1\shared\icu_Data_Collection\

Moving to ~~RegionWRHA~~ will discontinue using [[#Twister]] altogether, so please ensure you don't refer to Twister after this is implemented.

Moving to Regional Server will discontinue using [[#Twister]] altogether, so please ensure you don't refer to Twister after this is implemented.

The old regional server was hosted at StBoniface; I don't think the new one is.

==== Migration Checklist ====

* ensure all have access; checklist is at ~~\\ad.wrha.mb.ca\WRHA\REGIONWRHA\SHARED\ICU_DATA_COLLECTION\~~zzzchecklist.txt

* ensure all have access; checklist is at {{Regionalserver|zzzchecklist.txt}}

* update [[Net use reg srv.bat]] (done, now maps to R: as well in case anyone had that hard-coded to the old regional server; needs to be rolled out with rest)

* change how regional server is accessed by [[CCMDB.~~mdb~~]]

* change how regional server is accessed by [[CCMDB.accdb]]

** linked tables - done

** sending - done

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* \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\Documents

** versions

}}

[[Category:IT Instructions]]

[[Category:eHealth]]

@@ Line 1: / Line 1: @@
-The [[CCMDB.mdb]] and our sent data are located on the '''Regional Server'''
+The [[CCMDB.accdb]] and our sent data are located on the '''Regional Server'''
 * \\ad.wrha.mb.ca\wrha\REGION\Shared\ICU_DATA_COLLECTION
-There is a shortcut on all laptop desktops called "RegionWRHA" - please leave it called so all laptops are the same and covering collectors know what to look for.
+There is a shortcut on all laptop desktops called "Regional Server" - please leave it called so all laptops are the same and covering collectors know what to look for.
 '''''If you still have the old "Regional Server" shortcut please delete it.'''''
 == Troubleshooting Regional Server ==
+If you can't access the regional server, ie the shortcut on your desktop doesnt' get you there, then:
 === 1 - Reboot ===
 * If you can't access the regional server, the first thing to try is to re-boot.
 ** The most common reason not to be able to access the regional server is something going wrong during the login process. Usually a re-boot will fix this.
-=== 2 - A potential security concern has been identified ===
+=== 2 - Call the [[eHealth ServiceDesk]] ===
-* If in the process of sending your receive a Microsoft Access Security Notice like this one:  it could be because the Windows registry settings that creates a trust relationship to the ICU_DATA_COLLECTION network directory has become corrupted.
-[[File:MASN.png]]
-* The Service Desk is familiar with the issue.
-**  Contact info in case it happens:
-**  Brandon Deamel:   BDeamel@manitoba-ehealth.ca
-**  Nelson Reis:  nreis@manitoba-ehealth.ca
-* All data collectors (users) belong to a group called:  REG_RDAT_REGION_ICU_DATA_COLLECTION
-* All laptops used to collect CCMDB data belong to a group called:  "CCMDB LAPTOPS"
-* All the settings that generate a trust relationship between Microsoft Access/Windows and the network directory that holds the data collected () are applied via a Group Policy called "WRK_ICFG_REG_CCMDB Laptops" that gets applied and/or updated every time the computer logs into the WRHA network (as long as the computer is connected to the network at the moment of logging in).
 * The most common reason not to be able to access the regional server is something going wrong during the login process. Usually a re-boot will fix this.
+* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''. [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].
-=== 3 - Call the [[eHealth ServiceDesk]] ===
-* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''. It could be either a problem with the server itself or with the network connection to the server (the latter is common at [[:Category:Concordia Hospital Office | Concordia]]). [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].
 ** tell the helpdesk that "this is '''not a mapping issue''' because we access the server using the '''UNC name'''"
 ** if the server is running fine, and the network connection of your location to the rest of the WRHA is up, then the problem might be with the way your account is set up; the help desk might they want to check how access rights should be set up, refer them to the instructions to set up a Regional data collector, as written by '''[[Sandy Kroeger]]''' from eHealth.
@@ Line 40: / Line 25: @@
 == Regional Server Dependencies ==
 If the Regional Server changes locations all the automation accessing it needs to be updated:
-* [[CCMDB.mdb]] - should be single location fix in in function regional_server now
+* [[CCMDB.accdb]] - should be single location fix in in function regional_server now
 * [[News and Backup]] batch file
 * desktop shortcuts (see [[Laptop Setup]] for more info)
@@ Line 46: / Line 31: @@
 * [[CCMDB Cleaner.mdb]]
- '''Anything below here is legacy information only! '''
+== Related Articles ==
+{{Related Articles}}
 == Legacy Info ==
+{{Collapsable
+| always=Legacy Info
+| full=
 === old regional server sbghnwfs0102 ===
 Until 2012-08 we used a different regional server. After we had ongoing difficulties connecting to it eHealth moved us over to a new one. The old one was
 * \\sbghnwfs0102.ad.wrha.mb.ca\NSSVOL1\shared\icu_Data_Collection\
-Moving to RegionWRHA will discontinue using [[#Twister]] altogether, so please ensure you don't refer to Twister after this is implemented.
+Moving to Regional Server will discontinue using [[#Twister]] altogether, so please ensure you don't refer to Twister after this is implemented.
 The old regional server was hosted at StBoniface; I don't think the new one is.
 ==== Migration Checklist ====
-* ensure all have access; checklist is at \\ad.wrha.mb.ca\WRHA\REGIONWRHA\SHARED\ICU_DATA_COLLECTION\zzzchecklist.txt
+* ensure all have access; checklist is at {{Regionalserver|zzzchecklist.txt}}
 * update [[Net use reg srv.bat]] (done, now maps to R: as well in case anyone had that hard-coded to the old regional server; needs to be rolled out with rest)
-* change how regional server is accessed by [[CCMDB.mdb]]
+* change how regional server is accessed by [[CCMDB.accdb]]
 ** linked tables - done
 ** sending - done
@@ Line 120: / Line 109: @@
 * \\sbghnwfs0102\NSSVOL1\shared\ICU_DATA_COLLECTION\Documents
 ** versions
+}}
 [[Category:IT Instructions]]
 [[Category:eHealth]]