Troubleshooting: Difference between revisions
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# If you are '''missing shortcuts''' on your desktop, [[Desktop shortcuts for collection laptops|refresh your desktop shortcuts]] | # If you are '''missing shortcuts''' on your desktop, [[Desktop shortcuts for collection laptops|refresh your desktop shortcuts]] | ||
# If the problem is an '''error or something weird on your screen''', '''[[Taking a Screenshot|take a screenshot]]''' of the problem. Finish troubleshooting and then email the '''computer/unit''' (e.g. HSC_H4 or STB_MedA), the '''[[Patient ID]]''' where this happened, and the [[screen shot]] to [[tech support]]. Also mentioned whether you managed to fix the problem and if so, how. | # If the problem is an '''error or something weird on your screen''', '''[[Taking a Screenshot|take a screenshot]]''' of the problem. Finish troubleshooting and then email the '''computer/unit''' (e.g. HSC_H4 or STB_MedA), the '''[[Patient ID]]''' where this happened, and the [[screen shot]] to [[tech support]]. Also mentioned whether you managed to fix the problem and if so, how. | ||
# If something doesn't show up on your screen and you are connected to your second monitor, make sure that monitor is powered on; if still nothing shows, disconnect from the docking station and check if things show up then. | |||
== CCMDB problems == | == CCMDB problems == | ||