Troubleshooting: Difference between revisions
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This article is a list of troubleshooting actions data collectors can take if they run into problems with their laptop and/or data collection program. | This article is a list of troubleshooting actions data collectors can take if they run into problems with their laptop and/or data collection program. | ||
#If the problem is an error or something weird on your screen, '''[[Taking a Screenshot|take a screenshot]]''' of the problem. Finish troubleshooting and then '''[[Taking a Screenshot#Emailing a screen shot |email the screen shot]]''' to tech support, including whether you managed to fix the problem. | |||
#If there is a problem in [[CCMDB.mdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks you '''if you want to save changes''' (you should never have to save changes in CCMDB.mdb), close out of the program and restart it. | |||
#If there is still a problem, '''[[Copying down a clean version of CCMDB.mdb|copy down a clean version of CCMDB.mdb]]'''. | |||
#If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''. | |||
#If you are having problems accessing the network, '''reboot your computer'''. | |||
#Don't forget to ask for help as described in '''[[tech support]]'''. | |||
#Email the screen shot you took earlier and a brief message whether you managed to fix the problem to Tina and Fred. | |||
[[Category: IT Instructions]] | [[Category: IT Instructions]] | ||
[[Category: CCMDB.mdb]] | [[Category: CCMDB.mdb]] | ||
Revision as of 12:00, 2012 September 19
This article is a list of troubleshooting actions data collectors can take if they run into problems with their laptop and/or data collection program.
- If the problem is an error or something weird on your screen, take a screenshot of the problem. Finish troubleshooting and then email the screen shot to tech support, including whether you managed to fix the problem.
- If there is a problem in CCMDB.mdb (e.g. with dropdowns or how the program works), or if the program asks you if you want to save changes (you should never have to save changes in CCMDB.mdb), close out of the program and restart it.
- If there is still a problem, copy down a clean version of CCMDB.mdb.
- If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), Compact-and-repair the data repository.
- If you are having problems accessing the network, reboot your computer.
- Don't forget to ask for help as described in tech support.
- Email the screen shot you took earlier and a brief message whether you managed to fix the problem to Tina and Fred.