Regional Server: Difference between revisions

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=== 2 - Call the [[eHealth ServiceDesk]] ===

* The most common reason not to be able to access the regional server is something going wrong during the login process. Usually a re-boot will fix this.

* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''~~. It could be either a problem with the server itself or with the network connection to the server (the latter is common at [[:Category:Concordia Hospital Office | Concordia]])~~. [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].

* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''. [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].

** tell the helpdesk that "this is '''not a mapping issue''' because we access the server using the '''UNC name'''"

** if the server is running fine, and the network connection of your location to the rest of the WRHA is up, then the problem might be with the way your account is set up; the help desk might they want to check how access rights should be set up, refer them to the instructions to set up a Regional data collector, as written by '''[[Sandy Kroeger]]''' from eHealth.

@@ Line 13: / Line 13: @@
 === 2 - Call the [[eHealth ServiceDesk]] ===
 * The most common reason not to be able to access the regional server is something going wrong during the login process. Usually a re-boot will fix this.
-* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''. It could be either a problem with the server itself or with the network connection to the server (the latter is common at [[:Category:Concordia Hospital Office | Concordia]]). [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].
+* '''If a PC reboot does not fix your access to the '''regional server''', call the [[eHealth ServiceDesk]]'''. [[:Category:IT Support | CCMDB IT Support]] cannot fix this, the problem will be fixed fastest if you call [[eHealth ServiceDesk]].
 ** tell the helpdesk that "this is '''not a mapping issue''' because we access the server using the '''UNC name'''"
 ** if the server is running fine, and the network connection of your location to the rest of the WRHA is up, then the problem might be with the way your account is set up; the help desk might they want to check how access rights should be set up, refer them to the instructions to set up a Regional data collector, as written by '''[[Sandy Kroeger]]''' from eHealth.