Error "Unrecognized database format" when sending: Difference between revisions
Ttenbergen (talk | contribs) Created page with "{{Bug needing input|}} When sending there is an error Unrecognized database format <Centralized file path> == Short term solution == * find out who sent since the last backup * CCMDB data.mdb restore from Regional Server * Re-sending data == Long term soluttion == * Re-platforming - which may be a case of the cure being worse than the condidition == Error Log == '''Please include in your log if you were sending from home, and what time, and if th..." |
Ttenbergen (talk | contribs) |
||
| (2 intermediate revisions by 2 users not shown) | |||
| Line 4: | Line 4: | ||
== Short term solution == | == Short term solution == | ||
* | * [[Determine which sends have failed and need to be re-sent]] | ||
* [[CCMDB data.mdb restore from Regional Server]] | * [[CCMDB data.mdb restore from Regional Server]] | ||
* [[Re-sending data]] | * [[Re-sending data]] | ||
| Line 13: | Line 13: | ||
== Error Log == | == Error Log == | ||
'''Please include in your log if you were sending from home, and what time, and if this is after another send failed and before a reboot or the pull of a clean version, and other info you might have. ''' | '''Please include in your log if you were sending from home, and what time, and if this is after another send failed and before a reboot or the pull of a clean version, and other info you might have. ''' | ||
* 2025-06-06 - error | * 2025-06-06 - Michelle encountered an error earlier in the day that opened the debugger/code window, but could click past that and continue collection. Later, during sending from work around 3:30, Michelle got the "unrecognized database format". Error recurred after downloading a clean version. | ||
== Related articles == | == Related articles == | ||