MSCOMCT2.ocx error: Difference between revisions

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{{fixed bug}}
<!-- {{fixed bug}} -->
{{bug}}
After update [[CCMDB.mdb_Change_Log_2016#2016-Mar-16]] all collectors were getting following error:  
After update [[CCMDB.mdb_Change_Log_2016#2016-Mar-16]] all collectors were getting following error:  
Your Microsoft Access Database or Project contains a missing or broken reference to the file 'MSCOMCT2.ocx' version 2.0.
Your Microsoft Access Database or Project contains a missing or broken reference to the file 'MSCOMCT2.ocx' version 2.0.


== Fix ==
== Log ==
*The fix is to navigate to
* 2017-01-05 seems to work without the reference, so removed from master, hopefully that will take care of it.  
**[[Regional Server]] (RegionWRHA)\Maintenance
* 2017-Jan-2 - HSC_3/D4 laptop: error message:  MSCOMCTL.OCX
*right-click copy
** [[p:Herman Aubel]]  uncheck the reference to this windows system file on this laptop.   
**MSCOMCT2.OCX
*** We still need to try and understand why this happens.  [[p:Louise Lemoine]] did not have this issue Dec 29.16 before vacation and When [[p:Con Marks]] logged in to use it Jan 2.17, CCMDB would not work. If it is due to new version of window rolled out, why only one laptop affected?  I guess we need to figure this out.
*go back to the desktop, paste the file there (for some reason Windows 7 doesn't like to copy files directly from network to a system location)
* 2016-Aug-22 - seems they forget to do this when you get new computer set up, therefore contact ehealth.
*right-click copy the file on the desktop
** They forgot in Trish's case because setting up her PC does not follow data collector setup instructions. We will need to remind eHealth when main office PCs get updated.
*navigate to
* 2016-Jun-23 added this to the updated laptop setup instructions, sent to Brandon Deamel
**C:\Windows\SysWOW64
* 2016-Apr-05 - Ehealth fixed this up on the four main office computers. (inc# 2309932)
* paste the file.
 
'''This will only be possible with admin rights to the laptop. eHealth will give us admin rights to do this copy later today (12:37, 2016 March 17 (CDT)) and they will be present for a week unless we are done sooner with all fixes. '''
*April 5.16 - Ehealth fixed this up on the four main office computers. (inc# 2309932)
* 2016-06-23 added this to the updated laptop setup instructions, sent to Brandon Deamel
**2016-08-22 - seems they forget to do this when you get new computer set up, therefore contact ehealth.
*** They forgot in Trish's case because setting up her PC does not follow data collector setup instructions. We will need to remind eHealth when main office PCs get updated.
* January 2, 2017 - HSC_3/D4 laptop: error message:  MSCOMCTL.OCX
**[[Herman Aubel]]  uncheck the reference to this windows system file on this laptop.   
***We still need to try and understand why this happens.  [[Louise Lemoine]] did not have this issue Dec 29.16 before vacation and When [[Con Marks]] logged in to use it Jan 2.17, CCMDB would not work.


== Causes ==
== Causes ==
Not sure what would have caused this, but essentially this file is for some reason present on Tina's laptop and not on the data collection laptops. None of the changes in [[CCMDB.mdb_Change_Log_2016#2016-Mar-16]] had any active steps that should have started a new referral to this, or triggered a delete of the file, so it's not clear why this became an issue at that point.
Not sure what would have caused this, but essentially this file is for some reason present on Tina's laptop and not on the data collection laptops. None of the changes in [[CCMDB.mdb_Change_Log_2016#2016-Mar-16]] had any active steps that should have started a new referral to this, or triggered a delete of the file, so it's not clear why this became an issue at that point.

Latest revision as of 14:31, 14 May 2017

After update CCMDB.mdb_Change_Log_2016#2016-Mar-16 all collectors were getting following error: Your Microsoft Access Database or Project contains a missing or broken reference to the file 'MSCOMCT2.ocx' version 2.0.

Log

  • 2017-01-05 seems to work without the reference, so removed from master, hopefully that will take care of it.
  • 2017-Jan-2 - HSC_3/D4 laptop: error message: MSCOMCTL.OCX
    • p:Herman Aubel uncheck the reference to this windows system file on this laptop.
      • We still need to try and understand why this happens. p:Louise Lemoine did not have this issue Dec 29.16 before vacation and When p:Con Marks logged in to use it Jan 2.17, CCMDB would not work. If it is due to new version of window rolled out, why only one laptop affected? I guess we need to figure this out.
  • 2016-Aug-22 - seems they forget to do this when you get new computer set up, therefore contact ehealth.
    • They forgot in Trish's case because setting up her PC does not follow data collector setup instructions. We will need to remind eHealth when main office PCs get updated.
  • 2016-Jun-23 added this to the updated laptop setup instructions, sent to Brandon Deamel
  • 2016-Apr-05 - Ehealth fixed this up on the four main office computers. (inc# 2309932)

Causes

Not sure what would have caused this, but essentially this file is for some reason present on Tina's laptop and not on the data collection laptops. None of the changes in CCMDB.mdb_Change_Log_2016#2016-Mar-16 had any active steps that should have started a new referral to this, or triggered a delete of the file, so it's not clear why this became an issue at that point.

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