PHI sent, Log missing Bug

Occasionally we get a PHI record for a patient, but no Log record. It isn't clear yet why, we need further observation to find out. This article is the observation log.

Log

2018-Sept-18

Collector stated that her network connection to EPR and internet stopped working she was connected to the wire in there office the solution was to reboot the computer which re establish connection to the network. No mentioned of error message, but did mention that she forcibly closed access when the send process seemed stalled. That would have been a good time to warn Pagasa... HSC_CCUb_1860 HSC_MICb_1858 HSC_SICb_1859 HSC_MICb_1862 HSC_SICb_1853 HSC_SICb_1861 Total 15 sent 9 Incomplete, 6 of which did not go into L_Log 6 Complete

2018-Sept-06

HSC Collector stated no sending problem HSC_MICb_1835 HSC_MICb_1847 HSC_SICb_1842 Total 17 sent 14 Incomplete, 3 of which did not go into L_Log 3 Complete

2018-Aug-20

VIC Collector stated no sending problem VIC_N4C_10503 VIC_N4C_10504 Total 39 sent 32 Incomplete, 2 of which did not go into L_Log 7 Complete STB Collector stated no sending problem STB_CICU-15784 STB_CICU-15786 Total 16 sent all Incomplete

2018-Aug-08

GRA Collector stated no sending problem GRA_MICU-10049 Total 10 sent 8 Incomplete, 1 of which did not go into L_Log 2 Complete STB Collector stated no sending problem STB_MICU-31490 Total 18 sent 13 Incomplete, 1 of which did not go into L_Log 5 Complete

2018-Jul-31

HSC Collector stated no sending problem 1 Incomplete, did not go into L_Log HSC_H4H_d-450

2018-Jul-23

STB & GRA Collectors stated no sending problem STB ACCU-Data Collector deleted therefore, Pagasa will resend from backup GRA N3 & STB E5 to resend GRA N3 Total 56 sent 5 Incomplete, 5 of which did not go into L_Log 11 Complete GRA_N3-15890 GRA_N3-15891 GRA_N3-15892 GRA_N3-15893 GRA_N3-15894 STB E5 Total 39 sent 30 Incomplete, 5 of which did not go into L_Log 9 Complete, 1 did not go into L_Log STB_E5-16639 - Sent STB_E5-16640 STB_E5-16641 STB_E5-16642 STB_E5-16643 STB_E5-16644 STB ACCU (Total 16 sent 4 incomplete 12 complete, 8 of which did not go into L_log STB_ACCU-31454 STB_ACCU-31455 STB_ACCU-31456 STB_ACCU-31457 STB_ACCU-31458 STB_ACCU-31459 STB_ACCU-31460 STB_ACCU-31461

2018-Mar-01

HSC A4, didn't report problems, but one of the Incomplete patients who is present in CCMDB and PHI did not end up in L_Log.

2018-Feb-20

HSC_B3/D5 sent, didn't report problems, but one of the Incomplete patients who is present in CCMDB and PHI did not end up in L_Log. collector resend data and issue resolved.

2018-Jan-08

HSC_D4 sent, didn't report problems, but one of the Incomplete patients who is present in CCMDB and PHI did not end up in L_Log. collector resend data and issue resolved.

Prior to the dates above, Pagasa stated that this has happened before. She recalls this happened on HSC_D4 laptop. She stated that this problem is rare, and happens every few months.