MSCOMCT2.ocx error

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Revision as of 11:37, 17 March 2016 by Ttenbergen (talk | contribs) (clean-up)
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After update CCMDB.mdb_Change_Log_2016#2016-Mar-16 all collectors were getting following error: Your Microsoft Access Database or Project contains a missing or broken reference to the file 'MSCOMCT2.ocx' version 2.0.

Fix

The fix is to navigate to 

Regional Server (RegionWRHA)\Maintenance

right-click copy 

MSCOMCT2.OCX

navigate to 

C:\Windows\SysWOW64

and paste the file. This will only be possible with admin rights to the laptop. eHealth will give us admin rights to do this copy later today (12:37, 2016 March 17 (CDT)) and they will be present for a week unless we are done sooner with all fixes.

Causes

Not sure what would have caused this, but essentially this file is for some reason present on Tina's laptop and not on the data collection laptops. None of the changes in CCMDB.mdb_Change_Log_2016#2016-Mar-16 had any active steps that should have started a new referral to this, or triggered a delete of the file, so it's not clear why this became an issue at that point.

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