Sometimes a picture is worth a thousand words - sending a screenshot instead of describing an error is both faster and often more meaningful.

Taking a screen shot

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  • You must ensure that the screenshot you want to take is not on the extended desktop monitor. Move it onto the laptop screen first!
    • are you guys using ALT and printscreen? That should only capture the current window, regardless which screen it's on. It's when you only use the printscreen button that you need to make sure the window is on the main screen. The instructions to use "ALT" are already below, but from the shots I receive not everyone uses that button... Ttenbergen 11:52, 2016 December 8 (CST)


To take/copy a screenshot (note that it will seem like nothing has happened when you take the screenshot)

  • current window press the keys: alt-printscreen
    • on the laptops that means press 3 buttons at the same time: 1.alt 2.fn 3.button that has printscreen or prtscrn or prtsc (it may be in blue)
  • whole screen: printscreen
    • on the laptops press the same buttons as listed above except you don't need to press the alt button (only 2 buttons in this case).

This stores a picture of the screen as if you had "cut" it.

Emailing a screen shot

Start an email to someone in Outlook (doesn't work in Web access), paste (press: ctr-V keys on your keyboard) this will paste the picture right into the email.

Don't paste the picture into a word document or save it as an image; this just wastes your time in sending and the recipient's time in viewing. If you can't paste right into the email you are likely using "plain text" rather than "rich text" or "html". Set your email to use one of the latter.