Focus Group 10 June 2009

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Julie and Tina asked p:Serge Boulet and Karen Eldridge to conduct a focus group to find out about inconsistent practices in our program, specifically: “We suspect that there are inconsistent data collection practices brought on by insufficient Standard Operating Procedures. Can data collectors who have worked in more than one site help us identify specific instances of these inconsistencies?”

We invited mostly those data collectors who have worked in more than one location, but since the numbers were low we also included one data collector from a location with only one collector, co contrast the problem of isolation. In addition to the collectors, only Serge and Karen were present to allow anyone to speak freely.

CCMDB FOCUS GROUP RESULTS

(as per email from Serge) Karen Eldridge and I were asked to chair a focus group to answer the following statement:

  • We suspect the data collection practice is inconsistent due to insufficient standard operating practices.
  • What are the specific instances that lead to these inconsistencies?

The focus group was the 10th of June and it wasn’t well attended.

Some comments from the focus group and some from observations.

  • Training is not consistent.
  • The definitions of when to code “Transfer ready date”, “Discharge Planning” and how they are applied at the different sites.
  • Communication between the sites and within the sites themselves could improve.
  • The PDA is wiped during sending. Unable to check old work.
  • What is the protocol regarding a disagreement with coding.
  • What is important to record?
  • Not comfortable with the Wiki.
  • Information, feedback, questions and discussions are not occurring fast enough on the wiki.
  • Vacation coverage is being scrutinized.

The goal of data collection is to be consistent and accurate. The only way this can occur is the use of communication tools, such as your Wiki. This tool was provided to you for the soul purpose of communicating instruction, ideas, questions, and discussions. From these communiqués someone needs to convert this into a standard that all must abide. Everyone needs to perform it the same way in order for the data to remain valid.

This group needs to focus on increasing communication and it may not necessarily have to be via the wiki 100% of the time. Meetings, such as this gathering today, is a good avenue to work on critical foundation standards.

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