Team Meeting November 19, 2019

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Team Meeting

  • Date: Tuesday Nov 19, 2019
  • Time: 1330-1515 hours
  • Place: HSC - JL 399-B, classroom (Pagasa will have to let you in through doors).
    • 3rd floor use Thorlakson blg elevators

- See site map

Agenda

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Agenda Additions

Changes in patient intake procedure (aka EPR Reports Integrator)

Workload splitting (aka PatientFollow Project)

If collectors actually want answers to these questions, please first read and then post at PatientFollow Project. We have included collectors in this process change from the start and responded to questions on that page.

  • Introduction of workload splitting with use of the PatientFollow Project that is being worked on by management.
Operational Questions
Governance questions
  • What programs and sites will have the PatientFollow Project imposed and how will the employer ensure implementation is done in a manner that is reasonable and fair to all employees and consistent with the terms of the Collective Agreement?
  • Will there be clearly defined boundaries established and consistency maintained with workload distribution that is fair and equitable and appropriate to position EFT’s?
  • How will collectors be able to compare workload distribution numbers and totals amongst site collectors participating in the same Integration pool? How will this information be made available on an updated and ongoing basis?
  • Are there circumstances whereby the employer will impose further workload “redistribution” through on and off loading amongst collectors working in the same integration pool? Under what circumstances will this occur? Will discussion and notification occur with collectors that are directly impacted by such decisions prior to implementation?
  • Specifically what can collectors expect when a collector working in the same integration pool is away on sick leave?
    • Will workload continue to be assigned to a collector in their absence?
    • Will a written policy be provided to collectors by the employer to ensure implementation is done in a manner that is reasonable and fair to all collectors and consistent with the terms of the Collective Agreement?
  • Specifically what can collectors who work in the same integration pool expect with regards to workload assignment/distribution during times of vacation, extended sick, paid and unpaid leaves of absence?
    • Will workload continue to be assigned to a collector in their absence?
    • Will extra shifts continue to be made available and posted for collectors to pick up?
    • Will a written policy be provided to collectors by the employer to ensure implementation is done in a manner that is reasonable and fair to all collectors and consistent with the terms of the Collective Agreement?
  • Specifically what can collectors working in the same integration pool expect if collector(s) are lagging behind in terms of productivity?
    • Will a written policy be provided to collectors by the employer to ensure implementation is done in a manner that is reasonable and fair to all collectors and consistent with the terms of the Collective Agreement?
  • Specifically what can collectors who work in the same integration pool expect during times of position vacancy?
    • Will workload continue to be assigned to the vacant position?
    • Will extra shifts continue to be made available and posted for collectors to pick up?
    • Will a written policy be provided to collectors by the employer to ensure implementation is done in a manner that is reasonable and fair to all collectors and consistent with the terms of the Collective Agreement?
  • Employees reserve the right to ask further questions and to raise concerns

Next Meeting

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