Troubleshooting: Difference between revisions

Revision as of 12:22, 19 September 2012

This article is a list of problem-specific troubleshooting actions data collectors can take if they run into problems with their laptop or data collection program.

- if the problem is an error or something weird on your screen, take a screenshot of the problem
- finish troubleshooting and then email the screen shot to tech support, including whether you managed to fix the problem
If there is a problem in CCMDB.mdb (e.g. with dropdowns or how the program works), or
- close out of the program and restart it
If the program asks you if you want to save changes (you should never have to save changes in CCMDB.mdb):
- if there is still a problem, copy down a clean version of CCMDB.mdb
If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program erroring as you scroll through the patient list):
- Compact-and-repair the data repository
If you are having problems accessing the network:
- reboot your computer
ask for help as described in tech support
email the screen shot you took earlier and a brief message whether you managed to fix the problem to Tina and Fred.

@@ Line 1: / Line 1: @@
-[[Taking a Screenshot]]
+This article is a list of problem-specific troubleshooting actions data collectors can take if they run into problems with their laptop or data collection program.
-It's not so easy to give examples of how you would know that something is corrupted, or whether it is the data or program side that is trouble. Generally:
+#* if the problem is an error or something weird on your screen, '''[[Taking a Screenshot|take a screenshot]]''' of the problem
-* if it is a problem with dropdowns or how the program ''works'', then the fault is in the program
+#* finish troubleshooting and then '''[[Taking a Screenshot#Emailing a screen shot |email the screen shot]]''' to tech support, including whether you managed to fix the problem
-* if the problem is with some of the data not being visible, or the program erroring as you scroll through the patient list, it's a problem with the data
+#If there is a problem in [[CCMDB.mdb]] (e.g. with dropdowns or how the program ''works''), or
+#* close out of the program and restart it
-If the program is messed up it was either corrupted or someone made inadvertent changes to it. If the data is corrupted, someone might have tried to enter something the program had absolutely no idea what to do with. The other option either way is that it was just one of those computer gremlins.
+#If the program asks you '''if you want to save changes''' (you should never have to save changes in CCMDB.mdb):
+#* if there is still a problem, '''[[Copying down a clean version of CCMDB.mdb|copy down a clean version of CCMDB.mdb]]'''
+#If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program erroring as you scroll through the patient list):
-[[Copying down a clean version of CCMDB.mdb]]
+#* '''[[Compact-and-repair the data repository]]'''
+#If you are having problems accessing the network:
-[[Fixing a problem with the data repository]]
+#* '''reboot your computer'''
+#ask for help as described in [[tech support]]
-If neither of those fix the problem contact [[tech support]].
+#email the screen shot you took earlier and a brief message whether you managed to fix the problem to Tina and Fred.
 [[Category: IT Instructions]]
 [[Category: CCMDB.mdb]]

Troubleshooting: Difference between revisions

Revision as of 12:22, 19 September 2012

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