Cognos downtime procedure

We use Cognos EPR Report data as part of Using Cognos2 to keep track of patients. This page gives explains what to do if data is not available.

If Cognos data is not available on a day, do not enter new patients for this day. You will be able to enter them next shift.

• work on finishing oldest discharge patients
• do NOT enter records manually as downtime fallback procedure

Why not to, and when to, enter manually

• Risk of entering is inaccuracy and slower process.
• Risk of not entering is possibly idling collectors and difficulty accessing charts after discharge.

Entering Manually

• This decision will made day by day and will depend on how long we have been without data and when a fix will likely be available. The decision to enter manually will be communicated by email to collectors.
• If instructed to enter manually, please see EPR Reports on how to generate an EPR report for admissions/transfers/discharges