Cognos downtime procedure

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We use Cognos EPR Report data as part of Using Cognos2 to keep track of patients. This page gives explains what to do if data is not available.

If Cognos data is not available on a day, do not enter new patients for this day. You will be able to enter them next shift.

  • work on finishing oldest discharge patients
  • do NOT enter records manually as downtime fallback procedure

Why not to, and when to, enter manually

  • Risk of entering is inaccuracy and slower process.
  • Risk of not entering is possibly idling collectors and difficulty accessing charts after discharge.

Lisa, you are in the best position to weigh these against each other. Whatever your answer ends up, please update here

  • refer collectors to EPR Reports and update details there as needed
  • SMW


  • Cargo


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