STB Medical Records requests

This article provides information on how to request patient charts from Medical Records at STB. It is part of the STB General Collection Guide.

Requesting charts

Health Records policy requires that chart requests be submitted 3-5 days prior to date of review
generate the output from CCMDB.mdb using the MR List
submit Medical Records Chart Request to the front desk of Health Records using the "Request for Health Records" form attached the MR List directly to the form.
if the collector is not going/unable to review charts at requested time, inform the front desk.
requests must include collectors name and email/phone contact information, date required for review

once the charts are pulled, the Health Records clerk puts them on a shelf #24 that is designated solely for our use
sometimes we get email notice that the charts are ready, sometimes we get a call, and sometimes we get nothing at all

	If I was a new collector, how would I find that shelf? Just as the front desk where Shelf #24 is and they will be happy to show you.

Legacy
in the past, we used a chart request document that needed to be filled in by hand, with or without a printed version of our Access list which was then faxed/hand delivered to the Health Records Department. After reviewing this process with them 2019-12, we were informed that we no longer need to submit the handwritten document, and that it would be acceptable to email them the output from CCMDB..