Cognos data not showing up in ADT tab

There are cases where the Cognos data doesn't show up in the Patient Viewer Tab Cognos ADT2 when new patient data is entered. I need some more info and testing to figure out under what circumstances this happens so I can fix it.

Next time this happens could you try the following:

1. Take note of what you had just done before, e.g. entered a new patient from Cognos Admitter and not modified any data in the patient yet
2. If there is still a “pen” () showing up on the top left side of the form, click it so it turns into a triangle. Does the Cognos data now show up?
3. Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up?
4. If you exit and re-enter the record, does the Cognos data show up then?
5. Did you exclude any lines for that patient using the "exclude" button?

If you encounter the problem, please try the steps above and tell me what you find. I have thought several times now that I finally figured this out, but there must still be some scenarios I have not thought of. Ttenbergen 17:43, 2020 October 13 (CDT) Have not heard about this in a while, is it still a problem? Ttenbergen 10:25, 2021 January 14 (CST)

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