Troubleshooting

When opening Access CCMDB.mdb, cannot view dropdown list in labs, or pharm or even the DX codes. Weird things in note section......to name a few things. Access has seized up on local laptop for reason unclear..... If data files are not aligning with program files for a specific site, this is what can be done if what is causing corruption cannot be identified:

• Instruction: How to replace local laptop C:\ Ccmbd program\ccmdb.mdb

1. Close out of Access program on laptop.
   • Go to:Regional Server
   • find: Program folder
   • then find: Master folder
   • double click to enter into the Master folder and see ccmdb.mdb
   • right click and select COPY ccmdb.mdb from this folder.
2. On the Regional Server go back to Program folder
   • find the specific Hosp_Loc PROGRAM folder that needs the update
   • double click to enter into the file folder
   • right click and select PASTE
3. Go to the Desktop on laptop.
   • Click on News and Backup
4. on local laptop, go to C:\ Ccmdb_data\ccmdb.mdb
   • double click to open ccmdb.mdb with usual password. IMPORTANT NOTE: will only see L_files.
   • at the very top of the Access program screen, click on TOOLS menu.
   • select Database Utilities
   • select Compact and Repair Database
   • close out of C:\ Ccmdb_data\ccmdb.mdb by clicking the "X" in the top right corner.
5. on local laptop, go to: C:\Ccmbd program\ccmdb.mdb folder.
   • double click to log into ccmdb.mdb with usual password.
   • Problem should be resolved. The Access program file should now be realigned with Access data file.

--TOstryzniuk 17:08, 13 October 2010 (CDT)