Technical Support: Difference between revisions
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If something is wrong with your PC or your PDA you will need to contact | If something is wrong with your PC or your PDA you will need to contact Technical Support. | ||
== [[EHealth ServiceDesk]] == | |||
For everything '''except''' [[PDA]] problems or problems with the Access send program [[CCMDB.mdb]], call the [[EHealth ServiceDesk]]. For example, call them for problems with the following: | |||
* '''logging on''' to your computer | * '''logging on''' to your computer | ||
* accessing the [[Regional Server]] | * accessing the [[Regional Server]] | ||
* '''PC''' | * '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob) | ||
** one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help | ** one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help | ||
== PDA support == | |||
If the problem is with your PDA or with synching, contact [[Tina Tenbergen]] | |||
If the problem is | == Access send program [[CCMDB.mdb]] support == | ||
If the problem is with the Access send program, i.e. after you enter the tasty password or during sending, contact [[Tina Tenbergen]] | |||
== Alternate contacts == | |||
If you can't reach Tina, try to contact one of the following, starting at the top. | If you can't reach Tina, try to contact one of the following, starting at the top. | ||
* [[Trish Ostryzniuk]] | * [[Trish Ostryzniuk]] | ||
* [[Linda Hathout]] | * [[Linda Hathout]] | ||
As your very last resort, e.g. if the above have perished in a fiery car crash, you can also contact | As your very last resort, e.g. if the above have perished in a fiery car crash, you can also contact | ||
Revision as of 20:44, 2009 August 31
If something is wrong with your PC or your PDA you will need to contact Technical Support.
EHealth ServiceDesk
For everything except PDA problems or problems with the Access send program CCMDB.mdb, call the EHealth ServiceDesk. For example, call them for problems with the following:
- logging on to your computer
- accessing the Regional Server
- PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
- one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help
PDA support
If the problem is with your PDA or with synching, contact Tina Tenbergen
Access send program CCMDB.mdb support
If the problem is with the Access send program, i.e. after you enter the tasty password or during sending, contact Tina Tenbergen
Alternate contacts
If you can't reach Tina, try to contact one of the following, starting at the top.
As your very last resort, e.g. if the above have perished in a fiery car crash, you can also contact