Cognos data not showing up in ADT tab: Difference between revisions

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Have not heard about this in a while, is it still a problem? ~~~~
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Next time this happens could you try the following:  
Next time this happens could you try the following:  
# Take note of what you had just done before, e.g. entered a new patient from [[Cognos Admitter]] and not modified any data in the patient yet
# Take note of what you had just done before, e.g. entered a new patient from [[CSS]] and not modified any data in the patient yet
# If there is still a “pen” ([[File:Access Editing.png]]) showing up on the top left side of the form, click it so it turns into a triangle. Does the Cognos data now show up?
# If there is still a “pen” ([[File:Access Editing.png]]) showing up on the top left side of the form, click it so it turns into a triangle. Does the Cognos data now show up?
# Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up?
# Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up?

Revision as of 11:56, 14 January 2021


There are cases where the Cognos data doesn't show up in the Patient Viewer Tab Cognos ADT2 when new patient data is entered. I need some more info and testing to figure out under what circumstances this happens so I can fix it.

Next time this happens could you try the following:

  1. Take note of what you had just done before, e.g. entered a new patient from CSS and not modified any data in the patient yet
  2. If there is still a “pen” () showing up on the top left side of the form, click it so it turns into a triangle. Does the Cognos data now show up?
  3. Once there isn't a pen, try clicking the "F5" button in the top row of your keyboard. Does the Cognos data now show up?
  4. If you exit and re-enter the record, does the Cognos data show up then?
  5. Did you exclude any lines for that patient using the "exclude" button?
  • If you encounter the problem, please try the steps above and tell me what you find. I have thought several times now that I finally figured this out, but there must still be some scenarios I have not thought of. Ttenbergen 17:43, 2020 October 13 (CDT)
    • Have not heard about this in a while, is it still a problem? Ttenbergen 10:25, 2021 January 14 (CST)
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