Troubleshooting: Difference between revisions
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This article is a list of troubleshooting actions data collectors can take if they run into problems with their laptop and/or data collection program. | This article is a list of troubleshooting actions data collectors can take if they run into problems with their laptop and/or data collection program. | ||
#If the problem is an error or something weird on your screen, '''[[Taking a Screenshot|take a screenshot]]''' of the problem. Finish troubleshooting and then | == General problems == | ||
# If you are having problems '''accessing the network''', reboot your computer. | |||
# If you are '''missing shortcuts''' on your desktop, [[Desktop shortcuts for collection laptops|refresh your desktop shortcuts]] | |||
# If the problem is an '''error or something weird on your screen''', '''[[Taking a Screenshot|take a screenshot]]''' of the problem. Finish troubleshooting and then email the screen shot to [[tech support]], including whether you managed to fix the problem. | |||
== CCMDB problems == | |||
#If there is a problem in [[CCMDB.mdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks you '''if you want to save changes''' (you should never have to save changes in CCMDB.mdb), close out of the program and restart it. | #If there is a problem in [[CCMDB.mdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks you '''if you want to save changes''' (you should never have to save changes in CCMDB.mdb), close out of the program and restart it. | ||
#If there is still a problem, '''[[Copying down a clean version of CCMDB.mdb|copy down a clean version of CCMDB.mdb]]'''. | #If there is still a problem, '''[[Copying down a clean version of CCMDB.mdb|copy down a clean version of CCMDB.mdb]]'''. | ||
#If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''. | #If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''. | ||
[[Category: IT Instructions]] | [[Category: IT Instructions]] | ||
[[Category: CCMDB.mdb]] | [[Category: CCMDB.mdb]] | ||
Revision as of 08:38, 2015 September 28
This article is a list of troubleshooting actions data collectors can take if they run into problems with their laptop and/or data collection program.
General problems
- If you are having problems accessing the network, reboot your computer.
- If you are missing shortcuts on your desktop, refresh your desktop shortcuts
- If the problem is an error or something weird on your screen, take a screenshot of the problem. Finish troubleshooting and then email the screen shot to tech support, including whether you managed to fix the problem.
CCMDB problems
- If there is a problem in CCMDB.mdb (e.g. with dropdowns or how the program works), or if the program asks you if you want to save changes (you should never have to save changes in CCMDB.mdb), close out of the program and restart it.
- If there is still a problem, copy down a clean version of CCMDB.mdb.
- If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), Compact-and-repair the data repository.