Troubleshooting

This article is a list of problem-specific troubleshooting actions data collectors can take if they run into problems with their laptop or data collection program.

1. • if the problem is an error or something weird on your screen, take a screenshot of the problem
   • finish troubleshooting and then email the screen shot to tech support, including whether you managed to fix the problem
2. If there is a problem in CCMDB.mdb (e.g. with dropdowns or how the program works), or
   • close out of the program and restart it
3. If the program asks you if you want to save changes (you should never have to save changes in CCMDB.mdb):
   • if there is still a problem, copy down a clean version of CCMDB.mdb
4. If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program erroring as you scroll through the patient list):
   • Compact-and-repair the data repository
5. If you are having problems accessing the network:
   • reboot your computer
6. ask for help as described in tech support
7. email the screen shot you took earlier and a brief message whether you managed to fix the problem to Tina and Fred.