Technical Support: Difference between revisions
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If something is wrong with your PC or your | If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support. | ||
== [[EHealth ServiceDesk]] == | == [[EHealth ServiceDesk]] == | ||
For everything '''except''' [[ | For everything '''except''' [[Laptop Setup | laptop]] problems or problems with the Access send program [[CCMDB.mdb]], call the [[EHealth ServiceDesk]]. For example, call them for problems with the following: | ||
* '''logging on''' to your computer | * '''logging on''' to your computer | ||
* accessing the [[Regional Server]] | * accessing the [[Regional Server]] | ||
Revision as of 17:47, 2010 September 16
If something is wrong with your PC or your laptop you will need to contact Technical Support.
EHealth ServiceDesk
For everything except laptop problems or problems with the Access send program CCMDB.mdb, call the EHealth ServiceDesk. For example, call them for problems with the following:
- logging on to your computer
- accessing the Regional Server
- PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
- one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help
laptop / CCMDB.mdb support
Contact Tina Tenbergen
For example, if the problem is with the Access send program, i.e. after you enter the tasty password or during sending, contact Tina Tenbergen.
Alternate contacts
If you can't reach Tina, try to contact one of the following, starting at the top.
As your very last resort, e.g. if the above have perished in a fiery car crash, you can also contact