Error "Unrecognized database format" when sending: Difference between revisions
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== Error Log == | == Error Log == | ||
'''Please include in your log if you were sending from home, and what time, and if this is after another send failed and before a reboot or the pull of a clean version, and other info you might have. ''' | '''Please include in your log if you were sending from home, and what time, and if this is after another send failed and before a reboot or the pull of a clean version, and other info you might have. ''' | ||
* 2025-06-06 - error | * 2025-06-06 - Michelle encountered an error earlier in the day that opened the debugger/code window, but could click past that and continue collection. Later, during sending from work around 3:30, Michelle got the "unrecognized database format". Error recurred after downloading a clean version. | ||
== Related articles == | == Related articles == | ||
Latest revision as of 10:17, 9 June 2025
When sending there is an error
Unrecognized database format <Centralized file path>
Short term solution
- Determine which sends have failed and need to be re-sent
- CCMDB data.mdb restore from Regional Server
- Re-sending data
Long term soluttion
- Re-platforming - which may be a case of the cure being worse than the condidition
Error Log
Please include in your log if you were sending from home, and what time, and if this is after another send failed and before a reboot or the pull of a clean version, and other info you might have.
- 2025-06-06 - Michelle encountered an error earlier in the day that opened the debugger/code window, but could click past that and continue collection. Later, during sending from work around 3:30, Michelle got the "unrecognized database format". Error recurred after downloading a clean version.
Related articles
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