Technical Support: Difference between revisions

Revision as of 15:06, 2010 October 27

If something is wrong with your PC or your laptop you will need to contact Technical Support.

For the following problems, call the EHealth ServiceDesk:

logging on to your computer
accessing the Regional Server
PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
- one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help

For all other problems contact Tina Tenbergen. For example:

If you can't reach Tina, try to contact one of the following, starting at the top.

As your very last resort, e.g. if the above have perished in a fiery car crash, you can also contact

@@ Line 1: / Line 1: @@
 If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support.
-== [[EHealth ServiceDesk]] ==
+For the following problems, call the [[EHealth ServiceDesk]]:
-For everything '''except''' [[Laptop Setup | laptop]] problems or problems with the Access send program [[CCMDB.mdb]], call the [[EHealth ServiceDesk]]. For example, call them for problems with the following:
 * '''logging on''' to your computer
 * accessing the [[Regional Server]]
@@ Line 8: / Line 7: @@
 ** one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help
-== [[Laptop Setup | laptop]] / [[CCMDB.mdb]] support ==
-Contact '''[[Tina Tenbergen]]'''
-For example, if the problem is with the Access send program, i.e. after you enter the tasty password or during sending, contact [[Tina Tenbergen]].
+For all other problems contact '''[[Tina Tenbergen]]'''. For example:
+* [[Laptop Setup | laptop]]
+* [[CCMDB.mdb]] support
+** problems sending patients
+* [[News and Backup]] support
 === Alternate contacts ===