Technical Support: Difference between revisions
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Ttenbergen (talk | contribs) News and backup is supported by Tina. |
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* '''logging on''' to your computer | * '''logging on''' to your computer | ||
* accessing the [[Regional Server]] | * accessing the [[Regional Server]] | ||
* problems with Pointsec, the encryption software on the laptops | |||
* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob) | * '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob) | ||
** one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help | ** one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help | ||
For all other problems contact '''[[Tina Tenbergen]]'''. If eHealth offers help with the following, suggest they contact me since a lot of these things get modified automatically and some attempts at fixing may have unexpected results. | |||
For all other problems contact '''[[Tina Tenbergen]]'''. For example: | For example: | ||
* [[Laptop Setup | laptop]] | * original [[Laptop Setup | laptop]] | ||
* [[CCMDB.mdb]] support | * [[CCMDB.mdb]] support | ||
** problems sending patients | ** e.g. problems sending patients | ||
* [[News and Backup]] support | * [[News and Backup]] support | ||
* Firefox problems | |||
=== Alternate contacts === | === Alternate contacts === | ||
Revision as of 15:09, 2010 October 27
If something is wrong with your PC or your laptop you will need to contact Technical Support.
For the following problems, call the EHealth ServiceDesk:
- logging on to your computer
- accessing the Regional Server
- problems with Pointsec, the encryption software on the laptops
- PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
- one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help
For all other problems contact Tina Tenbergen. If eHealth offers help with the following, suggest they contact me since a lot of these things get modified automatically and some attempts at fixing may have unexpected results. For example:
- original laptop
- CCMDB.mdb support
- e.g. problems sending patients
- News and Backup support
- Firefox problems
Alternate contacts
If you can't reach Tina, try to contact one of the following, starting at the top.
As your very last resort, e.g. if the above have perished in a fiery car crash, you can also contact