Technical Support

If something is wrong with your PC or your laptop you will need to contact Technical Support.

If your problem is with the CCMDB.mdb, check Troubleshooting for steps you can take to fix the problem yourself.

For the following problems, call the EHealth ServiceDesk:

• logging on to your computer
• accessing the Regional Server
• problems with Pointsec, the encryption software on the laptops
• PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
  • one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help

For all other problems email Tina Tenbergen & Linda Hathout. In their email they will reply-to-all so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact Tina Tenbergen since a lot of these things get modified automatically and some attempts at fixing may have unexpected results. For example:

• original laptop
• CCMDB.mdb support
  • e.g. problems sending patients
• News and Backup support
• Firefox problems
• wiki problems

Alternate contacts

If you can't reach Tina, try to contact one of the following, starting at the top.

• Trish Ostryzniuk
• Brad Cloutier

As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call

• Tom Fraser