Technical Support: Difference between revisions
Ttenbergen (talk | contribs) m →Alternate contacts: replace Linda with Brad |
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If your problem is with the [[CCMDB.mdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself. | If your problem is with the [[CCMDB.mdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself. | ||
=== Call the helpdesk if... === | |||
For the following problems, call the [[EHealth ServiceDesk]]: | For the following problems, call the [[EHealth ServiceDesk]]: | ||
* '''logging on''' to your computer | * '''logging on''' to your computer | ||
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* problems with Pointsec, the encryption software on the laptops | * problems with Pointsec, the encryption software on the laptops | ||
* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob) | * '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob) | ||
* | * Firefox problems (eHealth supports FireFox now) | ||
For all other problems '''email''' [[Tina Tenbergen]] & [[ | === Call CCMDB Tech support if... === | ||
For all other problems '''email''' [[Tina Tenbergen]] & [[Brad Cloutier]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[Tina Tenbergen]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results. | |||
For example: | For example: | ||
* | * initial [[Laptop Setup | laptop]] | ||
* [[CCMDB.mdb]] support | * [[CCMDB.mdb]] support | ||
** e.g. problems sending patients | ** e.g. problems sending patients | ||
* [[News and Backup]] support | * [[News and Backup]] support | ||
* wiki problems | * wiki problems | ||
Revision as of 11:19, 2014 July 17
If something is wrong with your PC or your laptop you will need to contact Technical Support.
If your problem is with the CCMDB.mdb, check Troubleshooting for steps you can take to fix the problem yourself.
Call the helpdesk if...
For the following problems, call the EHealth ServiceDesk:
- logging on to your computer
- accessing the Regional Server
- problems with Pointsec, the encryption software on the laptops
- PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
- Firefox problems (eHealth supports FireFox now)
Call CCMDB Tech support if...
For all other problems email Tina Tenbergen & Brad Cloutier. In their email they will reply-to-all so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact Tina Tenbergen since a lot of these things get modified automatically and some attempts at fixing may have unexpected results. For example:
- initial laptop
- CCMDB.mdb support
- e.g. problems sending patients
- News and Backup support
- wiki problems
Alternate contacts
If you can't reach Tina, try to contact one of the following, starting at the top.
As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call