Error "Unrecognized database format" when sending

When sending there is an error

Unrecognized database format <Centralized file path>

Short term solution

• find out who sent since the last backup
• CCMDB data.mdb restore from Regional Server
• Re-sending data

Long term soluttion

• Re-platforming - which may be a case of the cure being worse than the condidition

Error Log

Please include in your log if you were sending from home, and what time, and if this is after another send failed and before a reboot or the pull of a clean version, and other info you might have.

• 2025-06-06 - error happened, lock file owned by Michelle, still waiting for details