Cognos downtime procedure: Difference between revisions

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''Also consider [[Vacation and staff shortage collection priorities]]''
We use [[Cognos EPR Report]] data as part of [[Using Cognos2 to keep track of patients]]. This page gives explains what to do if data is not available.
We use [[Cognos EPR Report]] data as part of [[Using Cognos2 to keep track of patients]]. This page gives explains what to do if data is not available.


If Cognos data is '''not available on a day''', do not enter new patients for this day.  You will be able to enter them next shift.
If Cognos data is '''not available on a day''', do not enter new patients for this day.  You will be able to enter them next shift.
*work on finishing oldest discharge patients
*work on finishing oldest discharge patients
*do NOT enter records manually as downtime fallback procedure
*do NOT enter records manually unless you have received an email from the main office to do so.


== Why not to, and when to, enter manually ==
== Why not to enter manually ==
* Risk of entering is inaccuracy and slower process.
* Risk of entering is inaccuracy and slower process.
* we get a consistent [[Visit Admit DtTm]] from the import
* we get [[ClientGUID field]] and [[ClientGUID field]] when we enter from COGNOS, but not when we enter manually
== Why/When we might want to enter manually ==
* Risk of not entering is possibly idling collectors and difficulty accessing charts after discharge.  
* Risk of not entering is possibly idling collectors and difficulty accessing charts after discharge.  


==Entering Manually==
==Considerations for when to eventually enter manually==
* This decision will made day by day and will depend on how long we have been without data and when a fix will likely be available. The decision to enter manually will be communicated by email to collectors.
* we need to meet process commitments:
If instructed to enter manually, please see [[EPR Reports]] on how to generate an EPR report for admissions/transfers/discharges
**  [[Project Overstay2]] commits us to provide data
* we need to meet data and reporting commitments:
** ???
{{DJ | Are there any ''hard'' commitments? ''Soft'' commitments?
 
{{DiscussTask |
* are there other considerations? Can we pin this down as a contingency rather than a specific number of days?
* should we include an escalation path to contact
 
 


== Related articles ==  
== Related articles ==  

Revision as of 14:28, 18 August 2025

Also consider Vacation and staff shortage collection priorities

We use Cognos EPR Report data as part of Using Cognos2 to keep track of patients. This page gives explains what to do if data is not available.

If Cognos data is not available on a day, do not enter new patients for this day. You will be able to enter them next shift.

  • work on finishing oldest discharge patients
  • do NOT enter records manually unless you have received an email from the main office to do so.

Why not to enter manually

Why/When we might want to enter manually

  • Risk of not entering is possibly idling collectors and difficulty accessing charts after discharge.

Considerations for when to eventually enter manually

  • we need to meet process commitments:
  • we need to meet data and reporting commitments:
    • ???

{{DJ | Are there any hard commitments? Soft commitments?

{{DiscussTask |

  • are there other considerations? Can we pin this down as a contingency rather than a specific number of days?
  • should we include an escalation path to contact


Related articles

Related articles: