Troubleshooting

This article is a list of troubleshooting actions data collectors can take if they run into problems with their laptop and/or data collection program.

General problems

1. If you are having problems accessing the network, reboot your computer.
2. If you are missing shortcuts on your desktop, refresh your desktop shortcuts
3. If the problem is an error or something weird on your screen, take a screenshot of the problem. Finish troubleshooting and then email the screen shot to tech support, including whether you managed to fix the problem.

CCMDB problems

1. If the problem is leaving you with a frozen program, then try Breaking out of a frozen program and restart CCMDB.mdb to see if it was only a glitch
2. If there is a problem in CCMDB.mdb (e.g. with dropdowns or how the program works), or if the program asks you if you want to save changes (you should never have to save changes in CCMDB.mdb), close out of the program and restart it.
3. If there is still a problem, copy down a clean version of CCMDB.mdb.
4. If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), Compact-and-repair the data repository.
5. If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try Restoring ccmdb_data.mdb. This one is kind of nasty so make sure you try the other steps above first.