Copying down a clean version of CCMDB.accdb

This page describes how to download a clean copy of CCMDB.accdb. Only do this when something goes wrong. (see #When or why would you do this?)

How to copy down a clean version of CCMDB.accdb

1. Make sure you are closed out of CCMDB bAccess program
2. Get a new copy of the master version on the Regional Server using the copy_to_local.bat file (or copy_to_local-H6.bat for the H6 laptop)
   1. double-click the Regional Server icon on your desktop
   2. double-click on Programs, then on Master
   3. double-click on copy_to_local or copy_to_local.bat (whichever is listed, depends on the setup of your PC)
   4. close out of the explorer window
3. Email tech support that you did this, and whether it fixed your problem. These instructions allow you to fix problems quickly when they happen, but we want to know if there are patterns of problems so we can prevent them in the first place.

When or why would you do this?

If CCMDB.accdb is not working correctly the program or the data repository might have become corrupted. This is not a big deal: the program is just a copy if the master version, and the data is backed up by you frequently.

Primarily you would follow the instructions in this article because you were directed to by tech support or by another article.

A lot of problems will be fixed by getting a fresh version of the program. Often it will be the first thing Tina would get you to try anyway, so you can save yourself time by just trying this first. See also Troubleshooting

Usually your program is kept up-to-date by the News and backup process, so you don't need to do this on a regular basis.