Technical Support: Difference between revisions
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If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support. | If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support. | ||
If your problem is with the [[CCMDB. | If your problem is with the [[CCMDB.accdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself. | ||
=== Call the helpdesk if... === | === Call the helpdesk if... === | ||
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* '''logging on''' to your computer | * '''logging on''' to your computer | ||
* accessing the [[Regional Server]] | * accessing the [[Regional Server]] | ||
* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob) | * '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob) | ||
* | * Google Chrome (FireFox no longer supported under Windows 10) | ||
=== Call CCMDB Tech support if... === | === Call CCMDB Tech support if... === | ||
For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results | For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results: | ||
* initial [[Laptop Setup]] | |||
* shortcuts not working as expected | |||
* initial [[Laptop Setup | * [[CCMDB.accdb]] support | ||
* [[CCMDB. | |||
** e.g. problems [[sending]] patients | ** e.g. problems [[sending]] patients | ||
* [[News and Backup]] support | * [[News and Backup]] support | ||
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=== Alternate contacts === | === Alternate contacts === | ||
Just in case both Tina and Herman get hit by a [[File:Milk truck. | Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]] | ||
Try to contact one of the following, starting at the top. | Try to contact one of the following, starting at the top. | ||
* [[p: | * [[p:Lisa Kaita]] | ||
As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call | As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call | ||
* [[p:Tom Fraser]] | * [[p:Tom Fraser]] | ||
== Related articles == | |||
{{Related Articles}} | |||
[[Category:IT Instructions]] | [[Category:IT Instructions]] | ||
[[Category:eHealth]] | [[Category:eHealth]] | ||
[[Category:IT Support | * ]] | |||
Latest revision as of 13:30, 2023 September 26
If something is wrong with your PC or your laptop you will need to contact Technical Support.
If your problem is with the CCMDB.accdb, check Troubleshooting for steps you can take to fix the problem yourself.
Call the helpdesk if...
For the following problems, call the p:EHealth ServiceDesk:
- logging on to your computer
- accessing the Regional Server
- PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
- Google Chrome (FireFox no longer supported under Windows 10)
Call CCMDB Tech support if...
For all other problems email p:Tina Tenbergen and p:Herman Aubel. In their email they will reply-to-all so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact p:Tina Tenbergen and p:Herman Aubel since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:
- initial Laptop Setup
- shortcuts not working as expected
- CCMDB.accdb support
- e.g. problems sending patients
- News and Backup support
- wiki problems
Alternate contacts
Just in case both Tina and Herman get hit by a 
Try to contact one of the following, starting at the top.
As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call
Related articles
| Related articles: |
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